Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.
Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to premium treats. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.
We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.
That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!
This dynamic role is responsible for all aspects of our Contract Manufacturing operations. The Manager, Contract Manufacturing reports to the Director of Supply Chain and is responsible for delivering Operations Excellence and exceeding expectations by developing and fostering strong strategic partnerships, delivering on cost performance, ensuring supply to customer (OTIF), and supporting innovation and our commitment to food safety and quality excellence. The Senior Contract Manufacturing Manager is a crucial role for the growth of the company and will influence multiple internal and external stakeholders in order to deliver expected results.
ESSENTIAL FUNCTIONS:
Lead the Contract Manufacturing (CoMan) business unit for Hawaiian Host Group (HHG) with an ownership mindset, including management of the business unit performing vs. budget and on a P&L basis. Ensure all HHG CoMan, Co-Packer, and Co-Processors all fall under the CoMan oversight and management, and that any new CoMan locations and/or products are managed under the HHG CoMan program. Lead, oversee, and supervise all members of the Contract Manufacturing Team, while demonstrating strong communication, interpersonal, and influencing skills with other cross-functional team members who are engaged around CoMan Operations. Partner with the HHG FSQA team to ensure food safety measures, recall prevention, and excellent quality are all instilled into Contract Manufacturers operations and QA systems. Partner with the Innovation Team on new products to bring forward and execution to start up full production efficiently and to deliver on customer expectations. Assess and bring forward recommendations for resources (direct line, dotted line, consulting) needed to deliver results and growth in Contract Manufacturing. Strategically identify Contract Manufacturing resources to grow capacity and broaden product types and portfolio where this delivers top line and bottom-line results for the business. Lead implementation of contracts in conjunction with upper management and legal that drive compliance to deliver a safe and reliable supply, including but not limited to standard reporting, favorable terms, price stability, capacity, plus developing a strategy for beyond the contract term. Proactively manage Contract Manufacturing execution and planning to support mid-to-high-volume manufacturing. Travel as necessary (up to 30%) to various co-manufacturing facilities to oversee operations, ensure quality standards, conduct audits, and support production initiatives. Ensure the CoMan Team is managing all transactional functions that should dwell within the team functioning as a business unit. Participate in the SIOP process, representing the Contract Manufacturing team. Manage Direct Order fulfillment process and customer commit dates. Risk mitigation, including Excess and Obsolescence management. Development and execution strategic component alternate sourcing plans. Identify and collaborate on Supplier Management initiatives (Material Management, Lead-time reduction, Cost reductions). Identify and implement improvements to the Outsourcing and Contract Manufacturing process that enhance Customer Satisfaction, accelerate Supply Chain ramp to volume, and reduce cost. Negotiate and manage strategic Supply and Service agreements with contract manufacturing. Ensure effective 360-degree communication and cross-functional support for day-to-day issue management. Manage Projects through execution to ensure specifications are established prior to production and all parameters are achieved during the qualification, verification, and commercialization steps. Responsible for creating key performance indicator (KPI) metrics to help streamline tasks and promote efficient productivity for Contract Manufacturing, including monthly performance reporting. Prepare annual budgets for assigned contract manufacturing facilities. Strive to ensure lowest delivered cost whether turnkey vs. tolling arrangements. Maintain and develop positive relationships with management and staff at each facility while ensuring we hold CoMan operators accountable to contract terms and HHG expectations. Review, negotiate and enforce contracts, pricing, analyze sourcing alternatives, and ensure that contract manufacturers are meeting the production needs of current and future product opportunities. Ensure that all documented processes and procedures which standardize, and support company and regulatory information requirements are up to date and continue to streamline efficiency. Support marketing and the innovation team with sourcing new and alternate production facilities for both new and existing products. Responsible for evaluating contract manufacturers qualifications, equipment capabilities and needs, ensuring inventory levels are optimal (i.e., bulk ingredients, packaging, and other materials at contract manufacturer), confirm quality control production requirements are being met, and confirm that both pre-production and post-production and project specific requirements are being adhered to. Confirm pre-production, post-production, and project specific requirements are being adhered to. Work with the logistics team to ensure outbound freight occurs as scheduled. Prepare metrics, production briefs and de-briefs to communicate target goals and analyze productivity results. Maintain and develop positive relationships with management and staff at each facility. Document processes and procedures which standardize and support company and regulatory information requirements. Ethically represent the company and be compliant with HHG’s corporate Code of Conduct. Exercise good judgment in problem solving and resolving quality concerns. Other duties as assigned and regular attendance is required for the position.
Education, Experience and Skills Required:
Must have a bachelor’s degree preferably in engineering, operations management, business, or relevant degree/experience. Must have a minimum of five (5) years with experience in the manufacturing lifecycle – from co-packaging, contract manufacturing, innovation (R&D), to production. Must maintain a high standard of personal and corporate integrity and work ethics. Demonstrated ability to navigate and lead in a high growth environment and manage ambiguity. Demonstrated ability to drive and deploy best practice processes. Strong understanding of weights and measures, conversion factors, freight, and logistics. Strong strategic planning, project management, and negotiation skills. Strong communication and public speaking skills and a favorable phone presence. Strong skills in time management, prioritizing tasks, and being efficient. Be able to thrive in an entrepreneurial environment. Be self-directed/self-motivated. Have a strong sense of job ownership coupled with a solid team orientation. Be adept at complex problem solving. Demonstrate innovation, and creative thinking. Be highly resourceful. Be relationship-based. Be organized and take an attention to detail approach. Must be proficient with Microsoft Suite applications, including but not limited to Excel, PowerPoint, Word, and Outlook. Experience in contract manufacturing, co-packing facilities, or plant management is a plus. Experience in dealing with highly volatile supply chains, preferably in food production.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is required to frequently sit; use hands to finger; handle, or feel objects, tools or controls; reach with hands and arms; talk and hear and occasionally required to walk; climb stairs; balance; stoop, kneel, crouch or crawl; taste and smell; and lift, and/or move up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
COMMUNICATION DEMANDS:
The position requires talking to employees, supervisors and managers and outside trade persons/vendors; written communication to employees, supervisors, managers, and outside persons/vendors; responding to written or verbal requests; reading; composing written language; receiving verbal and written instructions.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is in a warehouse environment, but occasionally exposed to weather conditions when it is necessary to drive. The noise level in the work environment is light to moderate.
Hawaiian Host Group is an Equal Opportunity/Affirmative Action Employer.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
