Manager, Customer Marketing

Rippleworks Foundation believes all people should have equitable access to the resources and opportunities to live life to the fullest. Our mission is to provide the practical support entrepreneurs and their teams need to scale faster and improve more lives. Rippleworks’ programs have directly supported 260 ventures by running 400 custom advisory projects across 60 countries, running workshops for over 1,600+ leaders and deploying more than over $270 million in unrestricted funding to help these ventures grow. 

We are a mission-driven team dedicated to helping impactful ventures thrive. Our goal is to create the best possible workplace for purpose-driven professionals to make an outsized difference in the world—learning, growing, and having fun together along the way.

Rippleworks has been named one of the World’s Most Innovative Companies (by Fast Company) and one of the world’s Best Workplaces for Innovators (by Fast Company and Accenture)

We support our portfolio of Ventures in 4 ways:

Rippleworks Projects: Short-term, high-impact projects where social ventures work with leading executives to tackle top operational priorities

Rippleworks Expert Office Hours: Specialized, contextually relevant advice for ventures from Rippleworks Experts

Rippleworks Leaders Studio: Expert-led learning programs where leaders gain critical skills ventures need to deliver impact at scale.

Rippleworks Capital: Provides hard-to-find capital required for scale (grants and loans)

We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at Rippleworks. Rippleworks is committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Rippleworks also complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email christina@rippleworks.org. Please note we cannot currently sponsor or support via transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.

Hiring Key Dates:

- Applications Open: February 23, 2026

- Applications Closed: March 6, 2026

- Interviews occurring: March 9- 27, 2026

Requirements

The Manager, Customer Marketing will be within the Portfolio department, owning the execution of a communications approach meant to deliver value to ventures at each stage in their journey with Rippleworks. Through relevant communications, you will create deep relationships with venture leaders, elevate their stories, and connect them to relevant programs and resources.  You are a hands-on marketer who loves to deliver compelling and effective communications.

Responsibilities:

Content marketing

• Own the lifecycle communications for a venture's journey with Rippleworks; ensuring each stage of their journey is met with clarity, support, and meaningful engagement 
• Optimize performance of venture communications campaigns by segmenting, testing, measuring, analyzing, and iterating on campaigns. 
• Unlock impact through Rippleworks programs by owning mulit-channel communication campaigns that raises awareness and accessibility to solutions that meet venture needs. You will educate, inspire, and build trust with ventures throughout their partnership with Rippleworks.
• Elevate venture voices by capturing and sharing their stories, achievements, and impact on social media platforms

Internal stakeholder management

• Collaborate with internal teams across Rippleworks on the best ways to communicate with ventures about Rippleworks programs and other forms of support
• Serve as an internal resource for messaging and content delivered in a singular Rippleworks voice
• Share learnings with internal teams in order to improve programs and deliver more value to ventures

Who you are

• A relationship-builder at heart, with a background in content marketing, with a passion to create meaningful, individual connections in your work—ideally in the nonprofit or social impact space.
• Experienced in lifecycle, customer relationship management; you prioritize trust and personal connection over mass communication.
• Familiar with working across diverse global audiences, adapting tone, language, and approach accordingly.
• A strong communicator with excellent writing skills and a knack for turning complex ideas into clear, accessible messages. You will be creating and editing content
• A hands-on operator. You follow through, take ownership, and care about delivering real outcomes.
• You use data to draw insights and make decisions, but always rooted in human experience.
• Empathetic, collaborative, and purpose-driven—you thrive when your work supports meaningful change.

Competencies for this role: 

• Collaboration:  Building partnerships and working collaboratively with others to meet shared objectives
• Effective Communication: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Priority setting: Spends time and the time of others on what’s most important; creates focus by quickly zeroing in on the critical few and triages effectively; quickly senses what will help or hinder goal accomplishment; eliminates roadblocks

Core competencies for all Rippleworks employees

• Ventures First: Deeply understands venture needs in order to design and deliver exceptional value to our venture partners through the experts who support them. 
• Learn Forward: Continuously and actively learns through experimentation when tackling new problems, using both successes and failures as growth opportunities.
• Connect with Care: Engages our global community with curiosity and kindness across roles and levels, backgrounds, and geographies to cultivate trust, inclusivity, belonging, and collaborative success rooted in both empathy and fairness.
• Progress over Perfection: Navigates dynamic, changing situations and makes decisions or creates a path forward even with imperfect or incomplete information
• Be an Owner: Reliably executes and takes initiative to deliver high-quality work and impact with care and tenacity. Evolves solutions that best serve ventures, Rippleworks, and the broader team. 

Qualifications

• 6-8 years of relevant experience in lifecycle marketing and customer engagement, where the focus is on strengthening existing customer relationships
• Has designed and delivered on an overall lifecycle marketing communications plan 
• Proven ability to craft and deliver clear, engaging content across written and verbal formats, tailoring messaging for diverse audiences ranging from executives to external partners
• Proven track record of working collaboratively with internal stakeholders to align on a marketing communications strategy and  deliver results in a fast-paced environment
• Prior responsibility analyzing qualitative and quantitative data and translating them into clear insights and recommendations 
• Experience working in systems and tools for marketing, communications, and social media (e.g. Hubspot, LinkedIn)
• Demonstrated interest in social impact, including volunteer work

Benefits

• Competitive Compensation & Benefits: Earn a salary of $168,000 with robust benefits, including medical, dental, vision, life, 401(k) + employer match, holidays, flexible PTO, wellness, and remote-work stipends. While Rippleworks has one global salary structure, the salary listed here reflects employees on US payroll. To keep total rewards equitable across countries, salaries may be adjusted if hiring in a country where employer-paid compulsory benefits are significantly more robust and costly than in the US. 
• Global Engagement: Travel opportunities to connect with the social impact ecosystem and experience Rippleworks' impact firsthand. Extend work trips through our Study Abroad Program for regional exploration.
• Giving Back: Participate in our Community Grants program, awarding $50K to a nonprofit of your choice, plus a $2,500 charitable donation match for financial or volunteer contributions.
• Growth-Oriented Culture: Access professional coaching, a generous learning budget, and regular team learning events to support personal and professional development.
• Global Team: Join a diverse team that values varied backgrounds, experiences, and perspectives.
• Flexible Remote-First Environment: Enjoy flexible work hours, remote-first stipends, and meaningful virtual and in-person connections through Core Collaboration Weeks (2–3 times per year).
• Sabbatical Benefit: After five years, take four weeks off for rest, travel, or personal exploration to refresh and re energize.