Manager, Customer Success - APAC
$49k - $110k USD
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
The position
This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Customer Success (APAC), as part of our Customer Experience team.
Overview
As a Manager, Customer Success (APAC) you will lead and scale a regional pod that covers all CS segments in APAC - Growth, SMB, Mid-Market, and Enterprise.
You will be accountable for day-to-day execution, regional retention outcomes, and team health, while partnering tightly with cross-functional leaders (Sales, Product, Support, Implementations, Solutions, etc.) to remove blockers and improve the APAC customer experience.
Scope - APAC regional pod
- Owns a regional pod model spanning Growth, SMB, Mid-Market, and Enterprise CSMs in APAC.
- Drives consistent execution of CS plays while allowing for regional nuance (time zones, local expectations, market dynamics).
- Partners with global CS leadership to align APAC operating rhythm, reporting, and escalation paths.
Requirements
- Meaningful people leadership experience in Customer Success (or equivalent customer-facing leadership).
- Strong customer lifecycle command across onboarding, adoption, renewals, and expansion.
- Proven ability to manage high-stakes escalations with calm, structured decision-making.
- Strong operational discipline - can instrument, report, and improve performance through data.
- Experience coaching across multiple segments and account complexities.
- Comfortable in a global, async environment with strong written communication.
- Writes and speaks fluent English.
- Demonstrates strong automation and AI capabilities.
- It's not required to have experience working remotely, but considered a plus.
Key Responsibilities
- Lead, coach, and performance-manage an APAC regional pod spanning Growth, SMB, Mid-Market, and Enterprise.
- Own the APAC pod’s weekly, monthly, and quarterly performance cadence (forecasting, risk reviews, renewals health, expansion motions).
- Ensure consistent application of CS processes, internal SLAs, and documentation standards across the pod.
- Partner with Sales and AM counterparts to drive account plans, renewals execution, and expansion opportunities.
- Build escalation readiness - clarify decision rights, run the regional escalation loop, and coordinate cross-functional response.
- Improve onboarding, adoption, and retention outcomes by identifying process gaps and implementing scalable fixes.
- Develop talent - onboarding, coaching, and creating clear growth paths for CSMs in the pod.
- Maintain strong product knowledge and ensure the pod stays current on new features and policies.
Practicals
- You'll report to: Head of Core Customer Success
- Direct reports:
- Team: [CX] - [Core Customer Success team]
- Location: APAC
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
The annual salary range for this full-time position is
$48,950—$110,100 USD
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Please note we accept applications on an ongoing basis.