Manager, Customer Success - New Verticals

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

We are seeking a driven, entrepreneurial leader to join our Customer Success (CS) organization as a Manager of our Strategic New Verticals CS Team. In this role, you will manage and support a team of individual contributors as they expand their books of business and refine their CS skills.

You will work directly with your team of Customer Success Managers (varying levels of seniority) on a daily basis to act as strategic thought partners for customers across non-traditional e-commerce verticals, including but not limited to food & beverage, professional sports, travel and hospitality, entertainment, and other emerging use cases, helping them deliver against their email and SMS marketing goals.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

- The standard base salary range for this position is $145,000 - $155,000 annually + commission+ equity +benefits

- Our salary ranges are determined by role, level and location

#LI-AL1

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.