Manager - Defence Services

REF: 001

The Manager - Defence Services is responsible for the day-to-day operational management and end to end delivery ownership of an assigned portfolio of contracts, projects, and client engagements, acting as the primary management point of contact for assigned clients from project kick-off through close-out.

This is an operational and execution-focused management role, operating within established organizational strategies, governance frameworks, and delegated authorities. The Manager - Defence Services may act as Project Manager for assigned contracts and may conduct billable tasks as required, within defined capacity limits.

• Provide direct line management of assigned employees, individual contractors, and sub-contractors
• Conduct probationary and ongoing performance reviews in accordance with company processes
• Monitor absences and workload; approve timecards, corrections, and travel requests within delegated authority
• Coordinate onboarding preparation and execution; monitor hire start dates
• Provide coaching, feedback, and operational guidance to team members
• Ensure mandatory training is completed and support ongoing development of assigned staff to sustain delivery capacity.
• Act as Project Manager for assigned contracts, including delivery oversight, contract management, and budget forecasting
• Provide operational coverage and support to the Head of LOB (Line of Business), SimDOSS contract Senior Project Manager, and LPS contract Senior Account Manager as required
• Ensure end-to end delivery ownership for assigned contracts, including initiation, execution, monitoring, and close-out.
• Coordinate operational activities across projects
• Manage assigned operational and delivery risks; escalate issues as required
• Ensure execution aligns with contractual obligations, schedules, and internal standards
• Conduct billable tasks as required, within defined capacity limits
• Own the operational client relationship for assigned contracts, acting as the primary management point of contact for clients
• Support client Technical Authority engagement for content awareness, new task discussions, and contract extensions
• Maintain effective working relationships to support delivery continuity and issue resolution
• Review, verify, and approve Contract and Task Authorizations within delegated authority
• Monitor financial performance for assigned contracts and support Finance and LOB leadership with pursuing ageing invoices and resolving variances
• Support quotation development and contract extensions
• Collate monthly operational and contractual reports, ensuring compliance with contract requirements
• Provide inputs to senior management reviews and other reporting products as requested
• Support proposal activities, including GO / NO-GO inputs and recruitment liaison
• Set up and manage Opportunities in accordance with established processes
• Coordinate proposal development and packaging; act as executional Technical Lead for delivery and resourcing inputs in liaison with other ADGA teams
• Support Growth and Business Development activities when requested
• Coordinate recruiting and resourcing activities for projects and contracts
• Support Defence Services resourcing plots
• Coordinate security clearance, Controlled Goods registration, and visit clearance requests
• Maintain effective information and knowledge management practices across the portfolio

Qualifications

• Post-secondary education in business, management, or a related field, or equivalent experience
• Demonstrated a minimum of 5 years experience in project and contract management within a services or delivery environment
• Experience providing supervision or operational leadership to employees and or contractors
• Ability to manage people, contracts, and operational delivery within defined authorities
• Working knowledge of project and contract management best practices
• Ability to coordinate operational activities across multiple projects or client environments
• Effective communication and stakeholder coordination skills

Additional Information

• Must be able to obtain and maintain a Government Secret Level Clearance
• Hybrid in Ottawa area and possible travel to client sites (onsite and remote) 

*Our recruitment systems include artificial intelligence–enabled tools; however, AI is not used to screen, evaluate, or make decisions about applicants for this role.

*Unless otherwise stated, all job postings reflect a current vacancy at the time of publication.

Work-Life Balance  

We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day-to-day routines and major life events. For example, we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). 

Belong@ADGA  

ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.

Compensation  

Above and beyond our commitment to offer a competitive base salary, ADGA has a company-wide profit-sharing plan for all full-time and part-time employees.

Comprehensive Benefits and Total Rewards  

We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short-Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee-centric services and savings programs.