Engineering Manager - Merchant Experience (Paris or Remote France)
About the job
We are looking for an Engineering Manager to lead our Merchant Experience Team. Operating in a highly regulated industry, the team is responsible for building and maintaining the complete ecosystem that powers merchants' journey with Alma, from onboarding and compliance to daily operations, in-store payment experiences, and performance management.
You will lead a team of engineers (frontend and backend) working on mission-critical products that directly shape how merchants interact with our platform at every touchpoint. Your role will combine technical leadership, people management, and cross-functional collaboration to deliver high-quality, scalable, and intuitive merchant-facing solutions.
Your mission will include tackling challenges such as:
- Building seamless merchant onboarding and KYB workflows that meet compliance requirements
- Maintaining and evolving the merchant and admin dashboards as central hubs for operations
- Enabling in-store payment experiences through POS and EPT integrations
- Designing merchant analytics and steering tools to drive business performance
- Implementing robust role-based access control (RBAC) and user management systems
- Optimizing performance, security, and user experience across all merchant touch points
- Enhancing user experience to drive higher conversion rates
- Optimizing the product for robust performance
About the mission
As an Engineering Manager, your main responsibilities are:
Product Leadership & Development
- Lead the design, development, and maintenance of the Merchant Dashboard and Admin Dashboard, ensuring high availability, scalability, and intuitive UX for merchants and internal teams
- Oversee the merchant lifecycle management: onboarding (including Partner Onboarding API), KYB workflows, legal agreement management, account configuration, and off boarding processes
- Drive the evolution of merchant performance tools: analytics, sales dashboards, exports, configuration interfaces that help merchants optimize their Alma setup
- Maintain and enhance in-store payment solutions: POS tools and EPT (Electronic Payment Terminal) management and integration
Technical & Architectural Excellence
- Collaborate closely with Product people (product manager and product designer) to identify merchant and operations teams' needs and lead workshops to define robust technical solutions
- Champion authentication, authorization, and RBAC best practices across all merchant-facing and admin tools
- Monitor performance and ensure compliance with security standards, delivering reliable experiences for merchants, sellers, and internal operations teams
- Advocate for software quality through comprehensive unit, integration, and end-to-end testing strategies
- Maintain technical consistency across dashboard architecture, avoiding fragmentation and technical debt
Stakeholder Collaboration & Documentation
- Engage with internal business stakeholders (Risk, Ops, Legal, Sales teams) to understand merchant needs and translate them into technical requirements
- Partner with the Legal team to implement and maintain legal document management systems
- Develop and maintain internal and merchant-facing documentation to ensure smooth operations and integrations
Team Management & Culture
- Build, mentor, and grow a team of frontend and backend engineers
- Foster a culture of ownership, quality, and continuous improvement
- Conduct performance reviews, career development conversations, and technical mentorship
- Collaborate closely with the Product people (product manager and product designer) to identify merchant and our operations teams needs and lead workshops to define robust technical solutions
- Engage with internal business stakeholders to understand merchants needs and help formulate integration requirements
- Monitor performance, ensuring compliance with security standards and delivering a reliable experience for merchants and operations teams
- Develop and maintain documentation, including public-facing resources, to make Alma’s integration process smooth for merchant customers
Our technical stack: Python, Docker, React, GCP, Kubernetes, Postgres, Redis, PubSub, Datadog.
What makes you the ideal candidate for our role?
- Education: Bachelor’s or Master’s degree in computer science or a related field
- Experience: 3+ years of relevant work experience with e-commerce platforms, payment solutions integrations, SDKs, or public APIs (internships and apprenticeships excluded), including an experience in managing engineers
- Strong experience with full-stack development, particularly building complex dashboard applications and admin tools
- Familiarity with API management platforms, API versioning and developer experience best practices
- Comfortable with frontend technologies like reactjs, react native, angular, vuejs …
- Solid understanding of relational databases, particularly PostgreSQL
- Mastery of version control systems (Git) and familiar with continuous integration tools (GitHub CI)
- Language: fluent in French and good level of English mandatory
- You're methodical, possess excellent communication skills, with a proven ability to work effectively in cross-functional teams
- Knowledge of Python and/or reactjs is a plus as our product API are written in this language!
- Familiarity with KYB/KYC workflows, compliance requirements, or fintech/payment platforms is highly valued
About the Recruitment Process
- Phone interview with Recruiter (30-45 mins)
- Hiring Manager interview (60 mins)
- Live system design interview (60 mins)
- Take-home coding test, following by a remote feedback session (30 mins)
- Team Fit interview (30 mins)
- References Check