Revenue Operations Manager - SMB
At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.
Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.
As the buy now pay later leader in France and active in 10 European countries, we’ve empowered over 21,000 merchants and 8 million consumers.
With 360+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe—and we’re just getting started.
Alma is the company for you if are looking for:
Collective intelligence is the driving force behind Alma: we are looking for open-minded, curious, and ambitious people who want to actively participate in this exponential growth.
To continue to deliver an optimal purchasing experience and absolute ease of use, all teams at Alma (Tech, Product, Sales, Operations, Data, Risk, Finance, Compliance, Legal, Marketing and People) will strengthen their members to maintain the highest standards of quality and trust while pushing these innovations at Alma’s pace.
About the context
We are seeking a Revenue Operations Manager dedicated to SMB to lead complex projects with business impacts mainly for the sales organization but also the rest of the Revenue team: AM, Partnerships, Marketing, Ops, under the supervision of RevOps,
You will collaborate closely with SMB sales team leaders in France and abroad at Alma, and report to the Head of Revenue Operations. The Revenue Operations team’s goal is to define and execute the most important tools and strategies to grow Alma's revenue, to eliminate silos between departments while prioritizing efficiency and accountability among teams so that they excel in their core business.
As the Revenue Operations Manager - SMB, you will be the main point of contact between the sales leaders and the rest of the revenue team. You will require strong leadership skills, being an organizational wizard, and having a ‘doer’ mindset.
About the mission
What you will do :
- Improve the efficiency and focus of our revenue organization
- Design solutions (process or tools) that support our sales operations and our sales reps in their day-to-day job and help them max out their impact. Lead the implementation of these solutions. Foster focus at every step of our funnels (for instance leads assignment and scoring)
- Collaborate with other departments (within and outside of the sales organization) to ensure that sales insights and needs are well taken into account
- Own the Sales stack
- Act as the Salesforce/ Gong/ Aircall/ Surfe expert providing guidance and support on best practices
- Be the CRM product owner within the SMB sales team ensuring a top-notch collaboration with CRM team
- Improve performance monitoring and understanding of sales growth dynamics
- Manage dashboards and revenue forecasts so Revenue teams and leadership can easily understand business health and meet goals
- Infuse data excellence by driving a data culture inside the sales teams, leveraging data to build unfair advantages
About you
- Being Revenue Operations Manager SMB requires a wide skill set and a high level of energy:
- Interpersonal skills: you know how to navigate in an organization and federate stakeholders to move your projects forward
- Project management: you know how to structure your work and are not afraid to handle multiple topics at the same time
- Impact-driven: you optimize your time at work and know how to prioritize your tasks and focus on what matters most
- Doer mindset: you are not afraid of taking responsibility and getting your hands dirty
- Problem-solving: you know how to breakdown challenges into smaller issues and make your way by proactively suggesting workarounds
- Demanding and reliable: you do not compromise on the quality of your work, and you make it a point of honor to keep your commitments
- Tech-savvy: you are at ease with the tech industry or at least eager to discover this brilliant world!
Your experience
- You have a Bachelor's degree
- At least 3 years in sales or operations at a tech scale-up.
- Experience with Salesforce and sales engagement tools like Gong and/or LinkedIn Sales Navigator.
- Strong analytical skills to help you make data-driven recommendations and decisions.
- You are eager to learn and improve on making current processes more efficient.
- Excellent written and verbal communication skills, highly organized, and pay close attention to detail
- Comfortable with agile methodologies (User Story definition /Backlog grooming /Sprint planning …)
- You are a strong team player, always looking for ways to contribute but also managing well independently
- Experience with Looker or deployment of AI agents through Dust or a similar tool is a plus.
- Fluent in both French and English (as it's our business language).
About the recruitment process
- Visio call with a member of our Talent Acquisition team
- Visio call with Basil, Head of revenue operations
- Case debrief with Gaspard, Adrien or Baptiste & Basil (RevOps team)
- Stakeholders fit with RevOps team & the CRO, Antoine de la Rivière
OUR VALUES
- Raise the bar
- Do the right thing
- Test, Learn, Repeat
- Make it happen
- Lead with humility
DIVERSITY & INCLUSION
At Alma, we're committed to fostering an environment where diversity and inclusion are at the heart of our values. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome.
As an equal opportunities employer we make sure the application process and our workplace is for everyone