Manager, Global Hospitality Strategy & Operations (London - External Agency Position)

As the number of international games and markets grows, the complexity and scale of hospitality operations increase significantly. The Manager of Global Hospitality Strategy & Operations is essential to ensure operational excellence, maximize commercial opportunities, and maintain best-in-class standards across diverse venues and regions. This role anchors our international commercial engine by driving market-specific sales strategy, managing third-party agents, and coordinating pricing, modeling, and inventory planning. He/she ensures aligned operations across Club Business, ticketing, and finance teams, while maintaining compliance and providing consistent delivery in complex, high-profile markets.

Reporting directly to the Senior Manager, this role will spearhead the planning, strategy, and sales of Hospitality for all International Games, while also providing support for key US Tentpole events as needed. Additionally, the position will contribute to the scouting and evaluation of future host cities. The Manager will primarily be based at the NFL London office, with travel to respective markets during the week leading up to each game.

The position requires a passionate, results-driven problem solver who uses data, creativity, and collaboration to drive transformational results, and who is energized by rolling up their sleeves. Candidates should be excited by a blend of independent work, collaboration, and ownership, partnering across teams without direct managerial responsibilities.

This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. 

Responsibilities:

Develop and execute global hospitality sales strategies, oversee 3P sales agents, execute RFPs (best agents & best rates), and manage the end-to-end sales process. The Manager of Global Hospitality Sales help drive pricing, modeling, market insights, + inventory planning.

Detailed responsibilities include, but are not limited to:

• Supporting broader team across scouting & feasibility reporting of new stadiums
• Work closely with Club Business to support across price modelling & market analysis
• Collaborate with execution team on; rooms, layout and capacities to determine models
• Develop and execute sales strategies & marketing  
• Manage all Third-Party Sales Agents, including stadiums
• Review ticketing partners and support wider projects & initiatives (3.0)
• Oversee RFP processes for prospective sales agents
• Negotiate sales commissions and management fees
• Agency management across sales, systems & ticket delivery
• Oversee sales processes & timelines
• Work with relevant ticketing teams and stadiums to understand & manage Inventory
• Work with ticketing team across manifest management, kills, sightlines & ticket delivery
• Manage all Internal stakeholder requests and management
• Liaise with execution team on any requests across F&B & special room requests
• Proactively manage Suite allocations and sales reporting
• Identify incremental hospitality opportunities (offsite & onsite)
• Work with finance to understand all local tax requirements
• Manage all hospitality sales reporting and work closely with relevant ticketing teams to reconcile all events
• Ensuring Legal & Compliance/GDPR processes are adhered to, including T&Cs for each stadium and market
• Managing & maintaining strong relationships with all 32 Clubs and internal NFL Departments
• Working closely with the ticketing team in each market, ensuring the seamless delivery of the whole end-to-end ticketing operation with Sales Agent
• Continually reviewing and streamlining internal administration processes across all stadia
• Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager
• Responsible for ensuring all contracts are entered correctly into the Contract Management System and vendors are invoicing and being paid in a timely manner
• Ensuring data collection feeds are set from ticket agents to NFL Data & Analytics team as well as assisting with wider business insights requests
• Being main point of contact for all hospitality enquiries

Required Qualifications:

• Proven experience of working in Hospitality & Ticketing in a multi-purpose stadium or large venue
• Experience of managing individuals and larger teams of internal staff and external partners
• Good knowledge of GDPR
• Excellent relationship management
• Good project management skills and attention to detail
• Proficiency in MS Office, especially Excel, with excellent email management skills
• Highly collaborative and results driven
• Strong communication skills
• Ability to handle multiple tasks, excellent time management and organization skills
• Unwavering commitment to honest and ethical business interactions
• Big-Picture thinker
• Excellent customer service skills
• Self-starter, motivated, team player with strong organizational skills
• Ability to develop solutions
• Comfortable working in an office environment as well as at home or on the road

Preferred Qualifications:

• 5+ years working in sports ticketing
• Experience of working operationally in a stadium or large venue environment

Travel:

• 30% +
  • Multiple planning trips throughout the year
  • Up to 7 days in market during game week

Terms /Expected Hours of Work:

NFL employees are required to work 40 hours per week. Weekend work is required for games and occasionally for travelling on planning trips