Manager, Revenue Operations

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. 

Your Role:The Manager of Revenue Operations is responsible for ensuring that Seesaw’s Go-To-Market teams operate on reliable, scalable systems and processes that support the full customer lifecycle. This role serves as the operational owner of Salesforce for the GTM organization and acts as the primary liaison between Sales, Customer Success, Marketing, and the Business Technology team that manages Seesaw’s Salesforce ecosystem.

Reporting to the Director of Business Strategy & Operations, this role manages a team of three specialists embedded within the Business Technology team and is responsible for maintaining the operational health, governance, and scalability of Salesforce to ensure our revenue teams can execute efficiently and effectively.

This role is highly collaborative and requires strong operational judgment, cross-functional communication, and a deep understanding of CRM-driven workflows in a SaaS environment.

Your Responsibilities:

Salesforce Coordination & Governance

• Partner with key stakeholders on Salesforce strategy for the GTM organization, including roadmap development, prioritization of requests, and alignment across teams
• Partner with Business Technology to prioritize requests, manage backlog items, and coordinate releases 
• Establish and maintain Salesforce data governance standards, including data quality, security, access controls, and system scalability
• Manage system change processes including documentation, testing, QA validation, and deployment coordination with Business Technology

GTM Lifecycle Management

• Own the end-to-end GTM lifecycle architecture in Salesforce
• Ensure Salesforce workflows accurately support sales pipeline management, renewals forecasting, customer lifecycle tracking, and expansion opportunities
• Partner with internal operations and data teams to maintain a cohesive GTM systems architecture between Salesforce and other GTM systems (e.g., customer success platforms, marketing automation, analytics tools)
• Support troubleshooting, user support, and operational issue resolution related to CRM workflows

Process Design & Operational Enablement

• Lead process mapping initiatives across Sales, Marketing, and Customer Success teams to ensure clear and scalable workflows
• Identify operational bottlenecks across the revenue lifecycle and propose system or process improvements
• Translate business needs into detailed Salesforce requirements and partner with Business Technology to implement solutions
• Ensure consistent communication between GTM stakeholders and technical teams regarding system changes and operational updates
• Support operational readiness for new GTM initiatives including pricing changes, product launches, and market expansions

Reporting & Revenue Data Alignment

• Establish reporting standards and data structures that support consistent revenue reporting and operational visibility
• Partner closely with Finance to ensure alignment between Salesforce data structures and revenue reporting logic
• Ensure Salesforce data is reliable and structured appropriately for pipeline reporting, forecasting, renewals tracking, and performance measurement

Team Leadership

• Manage and develop a team of three responsible for Salesforce administration and GTM operational support
• Prioritize operational requests against team workload to ensure timely resolution of system and process needs from GTM teams
• Establish clear operational standards for documentation, system QA, and process consistency across the team
• Provide coaching and development to grow the team’s expertise in revenue operations and CRM management

Your Requirements:

• 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a SaaS or technology organization with a proven track record of driving operational excellence
• 2+ years of experience managing operational or systems-focused team members
• Demonstrated experience owning CRM-driven GTM lifecycle and revenue operations processes, ideally within K-12 or other education-focused verticals
• Strong hands-on experience and understanding of Salesforce’s full capabilities including reports, dashboards, and process automation
• Strong organizational and project management skills with the ability to manage multiple operational initiatives and cross-functional requests simultaneously
• Experience translating business needs into technical system requirements
• Excellent communication skills with the ability to work effectively with technical teams, GTM leaders, and Finance partners
• High attention to detail and a commitment to maintaining data integrity and operational reliability
• Experience in both U.S. and international markets strongly preferred, with the ability to manage complex, multi-market operations

Preferred Experience:

• Salesforce Administrator certification or equivalent hands-on experience
• Experience supporting both Sales and Customer Success operational workflows
• Experience managing CRM data governance and reporting standards within a growing SaaS organization
• Background in supporting SaaS GTM organizations with complex sales motions (e.g., multi-product, multi-region, or partner sales models)

Compensation & Benefits:

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The annual base salary range for this position is: $117,000 - $140,000 annually. This is an exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.