Manager, T&L Operations & Hiring

Title: Manager, T&L Operations & Hiring

Department: SEO Curriculum & Instruction 

Report to: Associate Director, Teaching & Learning  

Compensation: $77,600 - $91,400

FLSA: Exempt

Employee Type: Full-Time, Regular

Location: New York, NY

Work Arrangement: Hybrid - 3 days/week in the SEO office at 55 Exchange Place, New York, NY 10005; Work may require local travel beyond the office for Saturday programming at Long Island University and Baruch College (subject to change)

ABOUT SEO 

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.   

SEO Scholars is a free, eight-year, academic program that transforms public high school students in New York City, San Francisco, North Carolina, and Miami into college graduates. SEO Scholars successfully educates and mentors students to and through college. 100% of Scholars are accepted into four-year colleges, 85% of Scholars graduate with a Bachelor’s degree, and 80% are first-generation college graduates. 

POSITION OVERVIEW

The Manager, Teaching & Learning (T&L) Operations & Hiring is responsible for the recruitment, hiring, and onboarding of instructors for all SEO sites. The position also includes coordinating and maintaining the operations for SEO High School Scholars, New York. 

Instructional Staff Hiring & Onboarding 

• Lead the full-cycle hiring process for instructional staff for all SEO sites, from candidate screening to selection and offer management.
• In collaboration with the People & Culture team, develop and manage clear, repeatable hiring processes, including standardized interview protocols, candidate scoring systems, and communication timelines to ensure an equitable and efficient selection process.
• In collaboration with the People & Culture team and Recruitment and Admissions teams for all SEO sites, maintain a pipeline of high-quality instructor candidates through targeted recruitment strategies, designing recruitment materials and communication, networking, and partnerships with relevant organizations and institutions.
• In collaboration with Managers of New York City, San Francisco, North Carolina, and Miami, create and maintain systems to organize candidate data to support instructor placements. 
• Design and implement a structured onboarding program in New York City for instructors that covers both instructional expectations and operational procedures.
• Track and evaluate onboarding effectiveness through surveys, retention data, and performance metrics, using insights to refine processes

Operations & Logistics 

• Partner closely with Operations and Program staff in New York City to coordinate scheduling, classroom assignments, supply distribution, and other logistical needs to ensure smooth program delivery during weekday, Saturday, and summer programming.
• Lead, manage, and support a Teaching and Learning Associate in overseeing operational workflows for instructional staff, including attendance tracking, coverage planning, compliance measures, gradebook audits, and communication of site procedures. 
• Utilize technology and process improvements to streamline scheduling, communication, and curriculum delivery.
• Review and approve New York City instructors’ timecard submissions
• Manage all workflows associated with New York’s core academic program, including coordination of instructional materials, classroom setups, and compliance with organizational procedures.
• Coordinate with relevant teams in New York City to ensure instructors have all necessary resources, technology access, and classroom assignments prior to their first day.
• Serve as Site Lead for Weekday Afterschool programming in New York City, overseeing both instructional quality and day-to-day site operations.
• Maintain external partnerships to support program growth and operational efficiency.

QUALIFICATIONS 

• Bachelor’s degree required; advanced degree in education or a related field preferred.
• 3–4 years of teaching experience at the middle or high school level, with a strong focus on student advising, college readiness, and/or college admissions support.
• 1–2 years of experience managing or supporting school-based operational systems (e.g., scheduling, data tracking, student information systems).

COMPETENCIES & SKILLS

• Proven ability to lead, coach, and develop high-performing teams (full-time and/or part-time), with a track record of driving strong outcomes.
• Strong communication skills, with the ability to engage effectively and respectfully with instructors, staff, and a wide range of stakeholders across disciplines—both in-person (large group and 1:1) and via email, Zoom, phone, and other virtual platforms.
• Ability to create clear, professional, and accessible presentations and materials.
• Demonstrated collaboration skills, including conflict resolution and the ability to partner across teams, departments, and functions on shared initiatives.
• Excellent customer service and stakeholder engagement skills.
• Strong project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced, entrepreneurial environment.
• Ability to apply consultative approaches to assess and support professional development needs.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Proficiency with tools that support teacher development and collaboration, including G-Suite (Docs, Sheets, Slides, Calendar, Groups), Microsoft Office (Word, PowerPoint, Excel), Adobe Creative Cloud (Acrobat Pro/Nitro Pro), and cloud storage platforms (e.g., Google Drive, Box).

COMPENSATION & BENEFITS  

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost. 

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time. 

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential.

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.