Manager, US Operations - Verfications Department
- Responsible for overseeing AvantCredit’s US Verifications Department strategy and personnel
- Ensure all department goals are met including quantitative and qualitative targets, project timelines, and staffing needs
- Develop and implement projects designed to improve operations and enhance customer experience, specifically:
- Technology initiatives
- Experience testing
- Operational analytics
- Management reporting
- Process change
- Staffing
- Vendor review and onboarding
- Manage the team such that the goals of employees and the business are aligned, promoting a win-win environment in which the business meets targets and employees are empowered to progress along their chosen career path
- Collaborate with other Operations Managers to ensure consistency on company-wide operations
- Collaborate with other functional groups to ensure company-wide goals are met, including Software Development, Product Management, Marketing, Legal & Compliance, Finance, Accounting, and Human Resources
- Continuously scale operations for increased effectiveness and efficiency
- Interface with senior management and executive team to communicate business results
- Design and implement short term and long term strategy to drive KPI’s and improve profitability
Qualifications
QUALIFICATIONS
- BA/BS in business, economics, mathematics, or engineering
- Six Sigma qualifications a plus
- 7+ years of work experience with 3+ years of direct people management experience
- Experience constructing, scaling, and optimizing operations processes, particularly in a fast-paced startup or tech environment
- Experience leading operations teams of 20+ employees
- Experience in financial or insurance underwriting, or experience in a data-focused sales management position, is preferred
- Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects with analyses and the reporting to back you up
- Familiarity with relational databases, CRM systems, and working with internal tools teams
- Innate understanding of the complexity of running excellent underwriting collections operations
- Exceptional problem-solving skills
Additional Information
- Startup culture with access to work directly with senior management
- BlueCross/BlueShield Medical & Dental and VSP Vision Insurance
- Company cellphone
- Casual dress code
- Free Breakfast and lunches during the week
- Free stocked kitchen and pantry
- Great company events
- Outstanding professional growth opportunities