Marketing Account Manager
About us
We’re a tight-knit team of creative, data-driven people, continuously building services & partnering with the world’s largest brands. We value great work with talented, innovative & driven people, making meaningful connections with like-minded creatives along the way.
If you’re someone who thrives in dynamic environments, enjoys solving complex challenges, and wants to make a real impact, we’d love to meet you!
The Role
The Account Manager is focused on growing and retaining client accounts. You’ll close inbound deals, scope and price projects, and ensure smooth handoffs to delivery. Beyond the sale, you’ll manage onboarding, protect scope, and leverage your marketing expertise to nurture relationships, drive account growth, and ensure long-term client success.
What You’ll Do
Sales & Scoping
Qualify inbound opportunities
Develop and finalize SOWs (pricing, scope, timeline)
Align scope and expectations with the delivery team
Drive a clean and reasonable proposal process with the delivery team for new deals
Client Onboarding & Alignment
Run internal kickoff calls with the team before client kickoff
Share context and goals with the delivery team
Lead client kickoff calls
Account & Relationship Management
Serve as the primary client contact
Nurture relationships and manage expectations
Identify upsell and expansion opportunities
Align with the delivery team before confirming any upsells or expansions
Manage scope creep, drive upsells, and protect the team from scope expansion
Navigate client issues from both budgeting and relationship perspectives
Flag delivery team issues through the escalation process to prevent client churn
Internal Coordination & Oversight
Ensure a seamless handoff from Account Management to Project Management
Liaise between the client and delivery team
Track project progress, budgets, and timelines in partnership with the PM
Communicate SOWs and payment schedules to the Finance team to ensure accurate billing
Sales Operations
Maintain a clean CRM and accurate revenue forecasts to keep the delivery team prepared for incoming sales
Partner with the Sales Ops team to drive a clean and organized sales process
What We’re Looking For
4+ years in Account Management, Client Services, or Sales within creative, marketing, or agency environments
Proven ability to manage client relationships while balancing internal team needs
Comfortable leading sales conversations with executive stakeholders
Highly organized with the ability to manage multiple accounts and workstreams
Excellent communicator who can translate between client and delivery teams
Strong experience scoping and pricing service-based work
Ability to work in EST
Why us
Unlimited Time Off & Sick Days
Fully remote (work from anywhere)
High opportunity for growth