Medical Records Specialist

Are you a meticulous professional eager to support a team of dedicated medical assistants?

Do you excel in working behind the scenes to ensure smooth and efficient workflows?

Are you passionate about the legal field, especially within personal injury, and ready to make a significant impact on client outcomes?

Is communication—both verbal and written—one of your strengths, particularly in bilingual settings?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Mendez Isaac Joudi, PLLC is a committed legal team dedicated to serving the El Paso community with excellence and compassion. With deep roots in West Texas and New Mexico, we specialize in personal injury, employment law, and wrongful death. Our mission is to protect the rights of individuals facing life-altering events and to champion justice for the communities we call home.

Founded by Oscar Mendez, Joseph Isaac, and Tiffany Joudi, our firm is rich with over 50 years of combined legal experience. We pride ourselves on our community involvement and the personal care we provide to each client, embodying the principle that every case deserves relentless dedication and personalized attention. Our aim is to build more than just legal victories but to foster a supportive environment where clients feel heard and valued.

The Medical Assistant role at Mendez Isaac Joudi, PLLC is a vital position aimed at enhancing the efficiency and effectiveness of our personal injury legal team. By taking on essential medical records tasks, you will empower our in-office medical assistants to focus on client interactions and case developments. Your organized, detail-oriented approach will directly contribute to advancing our mission to deliver empathetic and robust legal representation to our clients.

What you’ll do:

• Medical Records Management: Prepare and manage Notices of Intent that will be filed with the Court.
• Tracking and Coordination: Request, track, and obtain medical records from providers, ensuring timely follow-up and resolution of outstanding requests.
• Redaction: Redact sensitive information from medical records to maintain privacy and comply with legal standards.
• Organizational Excellence: Maintain organized and up-to-date records necessary for case preparation and demand.
• Communication: Coordinate with providers and internal teams via email and phone to provide updates and clarify needs.
• Case Support: Support in-office medical assistants by managing around 15–20 cases per week, facilitating their focus on client support.
• Status Reporting: Provide clear written updates (email/Filevine) on what’s in progress, what’s completed, and what’s blocked—supporting a structured workflow with daily visibility.

What we’re looking for: 

• Experience: 2-3 years in personal injury legal field with a focus on medical records.
• Technical Proficiency: Comfortable with Filevine, Microsoft Office, and email communications.
• Communication Skills: Strong written and verbal skills. Spanish-English bilingual REQUIRED (many clients and providers communicate in Spanish).
• Detail Orientation: High levels of attention to detail and confidentiality when handling sensitive documents.
• Work Ethic: Self-directed with reliable follow-through, capable of working independently in a remote environment.
• Schedule: Full-time, aligned to El Paso (Mountain Time) business hours – typically 8:30 AM–5:30 PM MT.
• Reports to: Office Manager. Works closely with the firm’s 3 in-office Medical Assistants (Medical Records team)

Why you should work here: 

• Team Collaboration: Join a collaborative and supportive team environment where your contributions are valued.
• Professional Growth: Gain experience in a fast-paced legal setting with opportunities to enhance your skill set.
• Meaningful Impact: Play a crucial role in facilitating legal outcomes that positively influence client lives.
• Structured Support: Work within a clear workflow and reporting structure for effective and efficient task management.
• Remote role with set Mountain Time working hours to support the team in El Paso.

Additional perks:

• Contractor Payment Structure: Competitive monthly pay ranging from $1,500 to $2,000 depending on experience. This contractor structure does not include firm-provided benefits or paid time off.
• Potential for Growth: Ability to expand role responsibilities as the team grows and evolves.
• Bilingual Requirements: Opportunity for bilingual professionals to leverage language skills extensively.

If you're an organized, proactive professional ready to contribute to a dynamic legal team, we invite you to apply for this rewarding role. Join Mendez Isaac Joudi, PLLC, and become part of a mission-oriented firm dedicated to making a difference in the lives of our clients and community. We look forward to welcoming a new team member who shares our passion for justice and client care.