Medical Records Specialist

About Private Health Management  

Private Health Management (PHM), a clinically sophisticated healthcare navigation firm, specializes in assisting clients to obtain the best care and outcomes when facing serious and complex medical conditions. Individuals and businesses who make health a priority rely on PHM to achieve the best of what's possible in medicine. We believe everyone should benefit from the latest science-backed insights, have access to the best diagnostics, specialists, and treatments, and receive independent guidance to make informed health decisions with confidence.  

About the role  

As a Medical Records Specialist at PHM you’ll work closely with your teammates collecting, processing, and maintaining medical records for our client cases and evolving our processes for consistent improvement. You’ll work directly with physicians’ offices and hospitals to help them understand the why behind the urgency and necessity of delivering the records.  

You’ll thrive at PHM if you’re adaptable, tech-savvy, and energized by change. We're constantly asking how we can do the job more efficiently and productively through process and technology improvements. You use this can-do spirit in combination with a detail-oriented attitude, excellent communication skills, and experience working in a medical or healthcare setting to materially improve our records process and enable a high functioning team.    

What You’ll Accomplish   

• Work directly with doctors/facilities via phone on all assigned case tasks  

• Create thorough case folders by collecting, separating, labeling and uploading records  

• Partner with peers to evolve our collection techniques and processes for greater efficacy and efficiency 

How You’ll Spend Your Days  

• Coordinate and oversee the collection and administration of medical records and related information from doctors’ offices, hospitals, and facilities  

• Think creatively to prevent and mitigate case delays and influence external entities to secure medical records and files  

• Compile, process and maintain medical records efficiently and consistent with medical administrative, ethical, legal and regulatory requirements  

• Collaborate consistently with clinical staff to facilitate and expedite cases  

• Develop and maintain relationships with medical record facilities  

• Expertly navigate proprietary and generic technology solutions  

• Ensure all casework and processes follow HIPAA compliant protocols with all parties encountered throughout the process  

What you bring to the table:   

• Ability to work Pacific Time Zone hours until 5pm.  

• 2+ years of experience in a healthcare setting. Medical records experience a plus, but not required.  

• Strong adaptability — you stay calm, flexible, and solution-oriented in a rapidly evolving environment.  

• A self-starter mindset — proactive, curious, and comfortable working independently.  

• High technological fluency — you learn new systems fast and leverage tech to get results.  

• Excellent communication and customer service skills with clients, team members, and medical partners.  

• Knowledge of medical terminology and meticulous attention to detail.  

Read what current Team Members say about working at PHM!  

Compensation: The hourly rate for this position is $25-26.44 per hour, which equals an approximate annual salary equivalent of $50,000-$55,000 annually.   

This base salary is only a part of a total compensation package that also includes: health/dental/vision benefits, 401k with match, PTO, PHM for PHM (our services for you and your dependents) and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation. 

Location 

This is a remote role requiring that you live in and physically perform all work in the United States.  The hours for this role, regardless of location, are 8 or 8:30 to 5pm Pacific Time Zone, Monday through Friday.  

Next steps 

Private Health Management is a remote company with employees around the United States. We’re committed to providing a thoughtful, transparent interview experience and meaningful opportunities to get to know our company, mission, and wonderful teammates through fully remote interviews. If your application is selected for interviews, you’ll hear from a member of our recruiting team to schedule an interview with our AI Interviewer, Ezra. Future interviews may include: the hiring manager, peers, and often an executive from the department.  
 
PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate top talent; however, all hiring decisions are made by human reviewers.  

Have a quick question about the role? Email careers@privatehealth.com or simply apply here.