Member Experience Advisor - Meals
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role:
The Meals Member Experience Advisor is responsible for driving sales and providing excellent customer service over the phone. This agent will handle both inbound and outbound calls to sell meal plans and food delivery services, process orders, resolve customer inquiries, and ensure a seamless customer experience. The ideal candidate is a motivated and enthusiastic communicator with strong sales and problem-solving skills.
Key Responsibilities
- Handle Inbound and Outbound Calls: Answer calls from potential and existing customers and make outbound calls to follow up on sales leads and build customer relationships.
- Sell Meal Services: Actively promote and sell various meal delivery plans, using upselling and cross-selling techniques to meet or exceed sales goals.
- Process Orders: Accurately enter and process customer orders, renewals, and payments using the company's internal software.
- Provide Customer Support: Respond to customer questions, concerns, and complaints regarding menu items, delivery issues, and billing. Find effective solutions to ensure customer satisfaction.
- Maintain Records: Create and maintain detailed and accurate records of customer interactions, transactions, and sales activities.
- Acquire Product Knowledge: Develop a comprehensive understanding of the meal products, services, pricing, and promotions to provide accurate and personalized recommendations.
- Collaborate with Teams: Work closely with the culinary, delivery, and customer support teams to resolve complex issues and improve overall processes.
- Adhere to Standards: Follow all company communication procedures, policies, and guidelines, and maintain confidentiality of all customer information.
Qualifications and Skills
- Education: High school diploma or equivalent is required.
- Experience: 1+ experience in a call center, customer service, or sales role is preferred.
- Communication: Excellent verbal and written communication skills with a professional and friendly telephone demeanor.
- Sales Acumen: Proven ability to identify customer needs, overcome objections, and close sales.
- Problem-Solving: Strong problem-solving skills with a focus on resolving customer issues efficiently.
- Technical Skills: Proficiency with computers and the ability to navigate CRM software and other call center tools.
- Adaptability: The ability to multitask in a fast-paced environment and adapt to changing priorities.
- Reliability: A reliable and punctual work ethic is essential for success in this role.
NationsBenefits is an Equal Opportunity Employer.