Member Support Coordinator
About CookUnity:
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you’ve found the right job posting.
About the Team:
The B2B team operates like a startup within CookUnity — an entrepreneurial, fast-paced, and innovative team that is charting a bold new path by bringing these same exceptional culinary experiences to businesses, organizations, and their employees.
This role will be reporting directly to the the Head of B2B, with the opportunity in the future to hire, train and manage sales representatives in your vertical.
You will work closely with the Head of B2B, the sales, marketing and product team around strategy and execution.
The role:
We’re looking for a compassionate and detail-oriented Member Support Coordinator to oversee the CookUnity Medically Tailored Meals program ordering and support. This role is critical in ensuring that members, providers, and payers experience a seamless process from enrollment through ongoing meal delivery as well as weekly reporting.
As the primary point of contact for administrative and service support, you’ll guide members through onboarding, assist with order placement, monitor support. You will also serve as the VOC (voice of the customer) for internal CookUnity team for members, care managers.
Responsibilities:
1. Member Onboarding & Activation
Support new member enrollment, including verifying eligibility, collecting intake details, and explaining program benefits.
Build confidence by walking members (and/or their caregivers) through the ordering process.
2. Engagement & Retention
Ensure members receive meals consistently per program guidelines. (food allergy, medical condition etc.)
Conduct proactive outreach (calls, texts, or reminders) to prevent gaps in service and missed deliveries.
Act as a trusted resource for members and caregivers.
3. Order Placement & Administrative Support
Assist members who have limited digital literacy with placing or modifying meal orders.
Process special requests (allergies, medically indicated preferences, religious/cultural needs) in line with program guidelines.
Coordinate with internal operations and kitchens to ensure orders meet medical specifications.
4. Service Delivery Support
Troubleshoot and resolve scheduling, delivery, or dietary issues quickly.
Monitor escalations (e.g., repeated missed deliveries, service dissatisfaction) and resolve with urgency.
5. Compliance & Documentation
Maintain accurate records of member communications, service changes, and escalations in line with payer requirements.
Ensure HIPAA compliance in all communications and data handling.
Export weekly service and utilization data to support invoicing and reporting for account managers and payers.
6. Continuous Improvement
Gather structured feedback from members and providers to inform product and process improvements.
Identify opportunities to improve retention, satisfaction, and outcomes.
Qualifications:
- Experience in customer support, case management, or member services, ideally in healthcare, nutrition, or health plans.
- Strong communication skills with empathy for diverse populations. Fluent written and spoken English is mandatory.
- Detail-oriented and comfortable handling sensitive medical or personal information (HIPAA knowledge preferred, but training will be provided)
- Ability to manage multiple priorities and maintain compliance in a high-volume environment.
Learn More About CookUnity
We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.
We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!
Benefits
💸 Get paid in USD.
🗺 Work remotely: design the life that you want
⛱ Enjoy 15 days of vacation each year from the start date
🎄 16 fully paid Argentinean holidays
🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
🐣 Paid Family leave
🕯 Compassionate Leave: 3-5 days each time the need arises
🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
🧑🏫 Personalized English coach
If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
A quick note for all candidates
We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:
- Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com
- Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
- We only communicate through official CookUnity channels. That means emails ending in
@cookunity.comand interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. - We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away.
If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.