Membership Products Director
Your Mission, Should You Choose to Accept It
You will shape how thousands of members experience our coworking, meeting and event spaces, lounges and gyms across Europe. As our Membership Products Director, you set the vision for spaces that feel great to be in and perform brilliantly for the business. You sit at the heart of Membership, connecting design, tech, brand and commercial thinking into one clear product story. You turn insight, behaviour and data into spaces people love and products that scale. You test, learn and build what comes next, always with one eye on the vibe and one on the numbers. You will work closely with senior leaders, local teams and partners to bring bold ideas to life.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- Set and own the product vision for our Membership portfolio, from coworking and meetings to lounges and gym spaces.
- Shape end to end member journeys across space, service, tech and digital touchpoints.
- Define space strategies and design principles that guide architects and designers from concept to opening.
- Select, improve and scale the tech that powers access, bookings, billing and daily use for members and teams.
- Drive commercial performance by reviewing utilisation, guiding capacity and building strong investment cases.
- Spot and launch new revenue opportunities that grow value per member without hurting the experience.
- Lead pilots with local teams and turn what works into clear, scalable playbooks.
What You’ll Have
- You have 10+ years of product leadership experience in coworking, membership clubs or premium fitness.
- You bring proven ownership of a P&L and a strong record of growing revenue through product decisions.
- You have worked closely with architects and interior designers to turn brand ideas into high performing spaces.
- You are comfortable with the full member tech stack, from CRM and access control to automated billing and booking platforms.
- You have led products across multi-site, multi-country portfolios.
- You bring strong data skills and enjoy finding the story behind utilisation and financial performance.
What We Offer:
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.