Is the Merchant KYC Analyst role at Trustly remote?

The Merchant KYC Analyst role at Trustly is an on-site position located in Lisbon, Portugal (EU).

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Merchant KYC Analyst

TrustlyLisbon, Portugal (EU)2h ago

SQL

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE TEAM

The main purpose of the Merchant KYC team is to conduct customer due diligence processes (CDD) and risk assessment of prospective merchants delivered by the Sales team and to conduct recurring follow-up CDD on existing clients (corporate/institutional) and partners. The team is part of the larger Financial Crime Operations team, which consists of AML operations, transaction screening, monitoring and reporting (SAR).  

ABOUT THE ROLE

Due to our rapid growth and commitment to excellent internal service, we're hiring a Merchant KYC Analyst. In this role, you will be primarily responsible for conducting customer due diligence (CDD) for new corporate clients and managing ongoing CDD and monitoring for existing ones in accordance with Trustly's Global Risk Assessment. You'll dive deep to understand the prospect's line of business and purpose of business relationship with Trustly, regulatory/licensing requirements, flow of funds, and their organisational structure. This role involves close teamwork with our Sales, Tech, Compliance, and Legal departments, and you'll report directly to the KYC Manager.

What you’ll do

Ensure that the CDD documentation submitted is accurate and complete

Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces (where applicable)

Communicate with Sales department and sometimes with the prospective merchant directly to clarify or acquire missing information

Perform sanctions and PEP screening using internal tools

Conduct enhanced due diligence using internal and external sources

Perform adverse media research

Compile and maintain customer profiles, document key findings and rationale

Conduct follow up CDD & monitoring routines on existing corporate clients and partners

Deal with ad-hoc matters related to existing client base (transfers of agreements, regulatory & licensing affairs, group agreements and etc.) involving Legal and Compliance teams where necessary.

Keep all relevant internal records up-to-date

Maintain customer profiles, document key findings and rationale behind decisions.

Escalate findings internally when necessary and take part in further discussions with internal or external stakeholders.

Perform monitoring routines on customers’ online presence.

Conduct risk-based follow-up CDD whenever necessary

Who you are

2+ years of corporate and institutional customer due diligence, underwriting or onboarding experience in the regulated environment, corporate banking, financial services or Fintech

Knowledge within the gaming and Financial Service environment is considered an advantage

Knowledge of EU regulatory landscape

Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters

Ability to work under pressure in a rapidly changing, high-growth environment

Ability to make a rational decision considering relevant risks and take responsibility for such decisions

Highest ethical standards

Ability to work independently under minimal supervision when necessary

Attention to detail, natural curiosity and desire to drill down to the root of the matter

Highly organized and cooperative skills

Superb verbal and written command of the English language

Knowledge of SQL considered an advantage

Our Fantastic Benefits (varies by location)

🌴 20 to 25 days of holiday to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

☕ Office perks such as refreshments (coffee, sodas etc.), breakfast, fruit and snacks

🍴 Meal card toenjoya daily lunch allowance to make your workdays even more convenient

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.

Merchant KYC Analyst

What you’ll do

Who you are

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