What is the salary for this Microsoft Teams Voice Engineer role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Dijital Team.

Where is this Microsoft Teams Voice Engineer position located?

This is an on-site position at Dijital Team located in Colombo.

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Dijital Team is actively hiring for Engineering roles. Visit the company page to see all open positions and learn more about working at Dijital Team.

Microsoft Teams Voice Engineer

Dijital Team Colombo 4 days ago

engineering

We are seeking an experienced Microsoft Teams Voice Engineer to design, implement, and support enterprise-grade voice solutions using Microsoft Teams. This role is responsible for integrating Teams with existing PBX/PABX systems, configuring SIP based telephony, and delivering reliable call routing, call queues, and voice workflows for customers. You will work closely with customers, service desk teams, and project engineers to ensure high-quality voice experiences across cloud and hybrid environments.

Key Responsibilities

Teams Voice & Telephony

• Design, deploy, and support Microsoft Teams Phone solutions (Calling Plans, Operator Connect, Direct Routing)

• Configure and manage SIP trunks and Direct Routing using certified SBCs (e.g. AudioCodes, Ribbon)

• Integrate Microsoft Teams with on-premises or hosted PBX/PABX systems

• Configure call routing, dial plans, number normalization, and voice policies

• Design and support call queues, auto attendants, hunt groups, and voicemail

Integration & Infrastructure

• Interface Teams Voice with third-party telephony platforms and carriers

• Troubleshoot call quality issues using Call Analytics, CQD, and SBC logs

• Support hybrid voice environments (Teams + legacy PBX coexistence)

• Manage number porting, carrier coordination, and cutover planning

Support & Operations

• Provide Level 2 support for Teams Voice incidents and escalations

• Perform root cause analysis for voice issues (latency, jitter, packet loss)

• Create and maintain technical documentation and voice runbooks

• Collaborate with Service Desk and Project teams during deployments and transitions

Required Skills & Experience

Essential

Proven experience as a Teams Voice / UC Engineer

Strong hands-on experience with:

Microsoft Teams Phone

SIP protocols and telephony fundamentals

Direct Routing

PBX/PABX integration

Experience configuring:

Call routing and dial plans

Call queues and auto attendants

Voice policies and number management

Strong troubleshooting skills across VoIP, networking, and SBCs

Desirable

Experience with SBC platforms (AudioCodes, Ribbon, Cisco, etc.)

Exposure to Operator Connect or Calling Plans

Knowledge of QoS, networking fundamentals, and firewall configuration for VoIP

Experience working in an MSP or multi-tenant environment

Microsoft certifications (e.g. MS-700, Teams Voice–related certifications)

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.