Middle Account Manager
GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.
What you’ll drive:
Client operations & support
- Own business and operational support for an assigned client portfolio.
- Develop existing and new clients into long-term partnerships.
- Manage commercial and operational issues to ensure smooth service delivery.
Onboarding & product usage
- Support onboarding of newly signed clients.
- Help clients adopt and use GR8 Tech products effectively.
Performance & reporting
- Analyze client performance and product usage.
- Prepare reports, statistics, and performance summaries.
- Work with clients to optimize ROI across products.
Product communication & feedback
- Present product updates, upgrades, and new functionality.
- Collect client feedback and share it with product and development teams.
Cross-functional & commercial work
- Work with affiliates, customer service, payments, and development teams.
- Upsell and cross-sell products or features and document them in CRM.
What makes you a GR8 fit:
Must-have
- 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
- Advanced English and Ukrainian/Russian.
- Confident MS Office skills (Excel, PowerPoint, Word).
- Basic experience with CRM and BI tools.
- Strong communication skills and high emotional intelligence.
- Ability to work independently and prioritize operational tasks.
- Analytical mindset and problem-solving skills.
Nice-to-have
- Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
- Basic technical understanding of web services.
- Experience in commercial discussions or entry-level negotiation.
- Experience generating ideas for platform or process improvements.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.