Customer Experience Project Coordinator (Bilingual)

Customer Experience Project Coordinator- Bilingual (Must speak English AND Spanish)
Location: White Plains, NY (Hybrid)
Department: Operations / Customer Experience
Reports To: CEO

Overview
Precision Solar is seeking a Customer Experience Project Coordinator to support
homeowners through the full solar journey — from contract signing through post-installation support.

You’ll be the main point of contact for customers, keeping them informed, coordinating with installation partners and third-party vendors (roofing, tree work, etc.), and making sure every project feels smooth, professional, and “white glove.”

Key Responsibilities:

• Act as the primary point of contact for customers once a project is sold.
• Coordinate project updates between customers, installation partners, and internal teams.
• Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline.
• Provide proactive, white-glove communication: status updates, next steps,
• expectations, and issue follow-up.
• Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation.
• Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits.
• Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
• Suggest process improvements to enhance customer experience and reduce delays.

Qualifications:

• 2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus.
• Strong organizational skills; comfortable managing multiple projects and deadlines.
• Excellent written and verbal communication; confident on phone, email, and text.
• Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
• Comfortable using CRM and/or project management tools.
• Consistently professional, patient, and customer-focused.
• Performance Metrics
• On-time completion of key project milestones
• Customer satisfaction / NPS after installation
• Average project timeline (contract → PTO)
• Number and speed of resolved issues / escalations
• Accuracy and completeness of project documentation
• Compensation (Coordinator Level)

Salary:

• Base Salary: $55,000-65,000
• Bonus: Up to ~5–10% based on customer satisfaction and project KPIs