National Account Specialist
Company Information
Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers’ property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog™ to keep their assets secure.
Job Summary
We are seeking a detail-oriented and relationship driven National Account Specialist to join our team. As the National Account Specialist, you will be an integral part of our Customer Service team to ensure exceptional client support. Your primary objective is to support the management and growth of our National Accounts by generating reports including product utilization, signals and other relevant business data requested by our customers. Additionally, you will serve as a support for National Accounts special projects. Compensation is dependent on experience and skillsets. The average starting pay range is $27-$30 per hour.
Essential Duties and Responsibilities
- Pull customer data and analytics from dedicated systems to generate product utilization and signal reports.
- Ensure AMAROK’s National Account Directors have accurate reporting in a timely manner.
- Champion the utilization of our customer portal (The ROK) and assist with adding users.
- Open Cases/Work Orders as needed to be triaged out to AMAROK’s field operations.
- Preparing and Sending Utilization and Signal reports to National Account Directors
- Preparing QBR presentations and providing associated reporting.
- Support National Account Special Projects as they are needed(mass user code updates/changes, monitoring changes)
- Opening Cases/Work Orders as needed.
Requirements
- 2+ years’ experience in a related position.
- Excellent Excel skills.
- Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
- Great active listening skills and the ability to build rapport, secure (pun intended) trust, and maintain a professional relationship with both internal and external customers.
- Ability to communicate clearly, both written and verbal.
- Outstanding analytical and problem-solving skills.
- Thrives in a team environment.
- Assisting with direct support of 1-3 national accounts independently
Why AMAROK? AMAROK is driven by our companies’ core values. We strive to facilitate a greater sense of purpose in all our career opportunities. Well known for our superior company culture and leadership, our employees also enjoy the following benefits:
- Health Benefits (Medical, Dental & Vision)
- Tuition Reimbursement Program
- Short & Long-term disability
- Life Insurance
- Flexible Spending Account (Section 125)
- Matching 401K retirement plan
- Career advancement
- Bonus opportunities
- Generous PTO
See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm
Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/
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