Nederlandstalige Customer Support Medewerker (Automotive)

Mercier Consultancy MD is pleased to announce a vacancy for a Nederlandstalige Customer Support Medewerker (Dutch-Speaking Customer Support Representative) in the automotive sector. This is a fantastic opportunity for individuals passionate about providing top-notch customer service in the automotive industry, where you will assist Dutch-speaking clients with their inquiries and support their needs effectively.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients in the automotive sector via phone, email, and chat.
• Assist customers with inquiries about automotive products, services, and company policies.
• Resolve customer issues and complaints quickly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for continuous improvement.
• Collaborate with various departments to provide comprehensive solutions for customer needs.
• Stay up-to-date with automotive industry trends and product knowledge to enhance customer interactions.

Requirements

• Fluency in Dutch (both spoken and written) is mandatory; knowledge of English is beneficial.
• Experience in customer service, preferably within the automotive or related fields.
• Strong communication and interpersonal skills with a commitment to customer satisfaction.
• Problem-solving abilities and a proactive approach to addressing customer inquiries.
• Familiarity with customer service software and CRM systems is advantageous.
• Able to work independently and within a team environment.
• A genuine interest in the automotive industry and helping customers.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...