Network Operations Engineer - Level 1
If you're a talented support engineer with a passion for technology and problem-solving, we'd love to have you on our team as a Network Operations Engineer - Level 1.
At Kape/ ExpressVPN, you'll contribute to building a safer, more open internet for millions worldwide. Join us in enhancing our global VPN infrastructure, ensuring privacy, security, and freedom for our users.
Role Overview
- As a Network Operations Engineer - Level 1 (Support Service Desk Engineer), you will support the engineering and operations teams in monitoring, maintaining, and optimizing the performance of ExpressVPN’s global network.
- This role is ideal for early-career professionals passionate about networking technologies, cloud infrastructure, and cybersecurity principles.
- You will gain hands-on experience with real-world systems and tools that power an international VPN service.
Who you are
- You are great at fixing a wide range of technical problems as a Network Operations Support Engineer, especially ones that involve systems, applications, and network configurations.
- You are very good at solving problems, and you also really care about giving great support so that users can do their work without any problems.
- You want to keep getting better at both your skills and the customer experience and you have a growth-oriented mindset.
What you’ll do
- Assist in monitoring network health, performance, and availability across ExpressVPN’s global infrastructure.
- Respond to alerts and assist in identifying, troubleshooting, and resolving network incidents.
- Following existing processes and effectively executing them in practice
- Manage and utilize multiple ticketing systems
- Collaborate with senior engineers to document standard operating procedures (SOPs) and incident playbooks.
- Participate in on-call rotations and contribute to after-hours incident response as needed.
Technical Skills
- Good understanding of networking concepts.
- Familiarity with network monitoring tools (e.g., Nagios, Zabbix, Grafana) or willingness to learn.
- Comfortable working with Linux/Unix systems.
- Exposure to cloud environments (AWS or GCP) is desirable.
Qualifications
Education & Experience
- Diploma or bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related field.
Technical Skills
- Good understanding of networking concepts.
- Familiarity with network monitoring tools (e.g., Nagios, Zabbix, Grafana) or willingness to learn.
- Comfortable working with Linux/Unix systems.
- Exposure to cloud environments (AWS or GCP) is desirable.
Soft Skills
- Strong analytical and problem-solving mindset.
- Excellent verbal and written communication skills.
- Ability to work well in a team and manage multiple tasks simultaneously.
- Eagerness to learn in a fast-paced, dynamic environment.
What You’ll Gain
- Hands-on experience with global network operations for a high-performance distributed service.
- Mentorship from experienced network and systems engineers.
- Exposure to industry-leading tools and technologies in network monitoring and cloud infrastructure.
- Career growth opportunities within ExpressVPN’s technical organization.
Before you apply
- At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above.
- Please upload your resume as a PDF and do not include any salary or compensation information in it.
ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.