Nurse Manager, Whole Person Integrated Care (2322) - Citywide – H00191
Under the supervision of the WPIC Director of Nursing, the Nurse Manager supervises the delivery and evaluation of nursing care of medically and psycho-socially vulnerable clients who are experiencing homelessness, staying in shelters or living in supportive housing sites. The Nurse Manager oversees the teams responsible for assessment, care plan development and coordination of care for some of the city’s most complex clients. The program goal is to stabilize clients wherever they are living, prevent hospital admission and advocate for/refer clients to the appropriate level of care. The Nurse Manager coordinates all nursing support services to ensure the health and safety of clients. The Nurse Manager will work closely with other WPIC program nurse managers.
The Nurse Manager performs the following essential job functions:
- Assesses, plans, implements, and evaluates care using patient outcomes data
- Collaborates managing common health care problems present in homeless populations and develops innovative interventions and models to improve care of high risk/high vulnerability individuals experiencing homelessness.
- Leads or participates in WPIC clinical case conferences, other case conferences, meetings, nursing staff meetings and administrative / management meetings
- Participates in quality improvement efforts such as conducting quality control (QC) activities, evaluating critical incidents/unusual occurrences/patient safety issues, and overseeing an overall quality assurance program
- Coordinates hiring, provides supervision, coordinates assignments/scheduling, and completes performance appraisals for a multi-level and multi-cultural staff of registered nurses, licensed vocational nurses, health workers and public health aides
- Develops, maintains, and updates nursing and infection control and hazardous waste policies, procedures, and standards to maintain compliance
- Develops and maintains emergency response plan and coordinates dissemination of plan to program staff
- Ensures that all occupational injuries and illnesses are reported per departmental protocol
- Maintains occupational health program for the screening of clinic employees for select communicable diseases and compliance of Departmental and Division program
- Maintains systems for ordering and inventory as well as for receiving and responding to patient complaints
- Participates and collaborates with members of the administrative team to develop systems that facilitate safe, efficient, comprehensive and client-centered care
- Serves as liaison between RESTORE program and nursing leadership within SFDPH / SFHN Ambulatory Care
The 2322 Nurse Manager also performs other related duties as required.
Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/
Qualifications
Minimum Qualifications
- Possession of a valid California Registered Nurse License; AND
- Possession of a baccalaureate degree from an accredited college and/or university in Nursing, Nursing Administration, or a closely related field; AND
- Whole Person Integrated Care (WPIC) Specialty: Two (2) years (equivalent to 4,000 hours) of Registered Nurse experience working with individuals experiencing homelessness, substance use disorder, or co-existing psychiatric conditions.
Substitution
Up to two years of additional experience as a Registered Nurse working with individuals experiencing homelessness, substance use disorder, or co-existing psychiatric conditions may be substituted for the required degree on a year-for-year basis. Thirty (30) semester or forty-five (45) quarter units equal one year.-
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
- Clinical experience in Homeless Healthcare
- Knowledge of MOUD/MAT for people with opioid use disorder
- Experience in supervising a large multi-disciplinary clinical team/staff
- Sensitivity to a multi-cultural, multi-diagnosed, diverse, urban patient population
- Ability to work well with diverse staff, collaborators, and patients including cultural, language, sexual identity, gender and other diversity considerations
- Has prior training and/or direct work or community service experience in anti-racism, racial justice, and/or racial equity initiatives and/or projects.
- Sensitivity to and experience working with LGBTQ and gender non-confirming individuals
- Individuals who have lived experience with Black/African American populations
- Experience in supervising nursing staff and developing and enforcing operational procedures
- Strong clinical skills
- Ability to work as part of a team, prioritize and handle multiple tasks and to work independently in a high-pressure environment
- Excellent oral and written communication skills
- Excellent problem-solving skills.
- High level of accountability, with the ability to work independently
- Excellent attendance record
- Previous experience or training in harm reduction
- Previous experience or training in street outreach and healthcare for homeless people
- Experience with patient data collection, patient documentation and healthcare quality management
- Knowledge of management theories/principles; systems and change theories; conflict resolution and customer service skills
- Ability to conduct chart audits and investigations, critically analyze adverse outcomes and ascertain/write action plans
VERIFICATION OF EDUCATION AND EXPERIENCE:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education and experience requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Additional Information
Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Training and Experience Exam: (Weight: 100%)
The Training and Experience Exam is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:
Knowledge of nursing theory and practice; Ability to plan, organize, coordinate and evaluate nursing activities, Knowledge of problem solving process, Ability to supervise, Ability to communicate effectively
Candidates must achieve a passing score on the Training and Experience exam to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.
Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of six months and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission
Additional information regarding Employment with the City and County of San Francisco:
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Seniority Credit in Promotional Exams
- Right to Work
- Copies of Application Documents
- Diversity Statement
Where to Apply
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.
Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment or application process, please contact the analyst, Stephen Lee at stephen.j.lee@sfdph.org or (628) 271-6838.
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.