Office Manager
About Abby Care
Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.
Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.
We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.
💻 The Role
We're looking for a warm, organized, and proactive Office Manager to keep our West Springfield hub running smoothly while we support a team member on leave.
This is a temporary, full-time, onsite role — the go-to point person for families, instructors, and staff walking through our doors every day.
You'll report to the General Manager and play a critical role in keeping families informed and connected, ensuring our office is stocked and ready, and supporting the day-to-day logistics that power our training and care programs. This role is ideal for someone who thrives in a people-first environment, stays cool under pressure, and genuinely enjoys being helpful.
Responsibilities:
Be the face of our office — for families and the team
Own front-of-house presence – Be the first point of contact for families at our West Springfield hub, answering phones, welcoming visitors, and ensuring every family feels supported and heard.
Relay family feedback and concerns to the appropriate manager or GM in a timely way.
Engage families and support their journey
Connect families to our programs – Host informational meetings with parents to walk them through the training process and what to expect, and enroll them in our Circle platform.
Support family transitions – Assist with caregiver offboarding and discharge processes to ensure families receive a smooth, respectful experience at every stage.
Keep day-to-day site operations running
Manage office logistics – Own supply ordering and inventory to keep the office well-stocked, sourcing from the most affordable vendors while maintaining quality and consistency.
Coordinate scheduling and vendors – Support scheduling needs and liaise with vendors and facilities contacts to ensure the site is always ready for families, instructors, and visitors.
Support training and caregiver onboarding
Enroll caregivers in training – Coordinate parent enrollment in required training programs and coursework as needed.
Prepare the office for labs – Collaborate with instructors to ensure the space is set up and ready for skills labs, including supplies, seating, and materials.
Prepare and distribute clinical materials
Create and mail admission binders – Ensure Registered Nurses have complete admission binders prepared and delivered on time, ahead of Start-of-Care visits.
Produce and mail caregiver badges – Create badges following lab completion and package and mail them to the correct caregiver address accurately and promptly.
The Requirements:
2–5+ years of experience in office coordination, operations, customer service, or a similar role in a fast-paced services, healthcare, or startup environment.
Comfortable working full-time, onsite 5 days a week in West Springfield with strong punctuality, reliability, and follow-through.
Warm and empathetic communicator across email, phone, and in-person interactions — especially with families navigating complex care situations.
Highly organized and detail-oriented, with the ability to juggle multiple tasks, prioritize in the moment, and keep things from falling through the cracks.
Comfortable with Google Workspace, basic spreadsheets, and CRM tools (e.g., Salesforce) for data entry and tracking.
Resourceful and solutions-oriented with a "no task too small" mindset and the ability to figure things out in ambiguity.
Bilingual in Spanish is strongly preferred, as many of the families we serve are Spanish-speaking.
Our Values:
Families First
Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"
Urgency with Precision
Millions of families are waiting for care, and they cannot wait. We match their urgency with our own, delivering exceptional care without compromise.
Relentlessly Resourceful
As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, and good humor make us stronger as a team and better for the families we serve.
Driven to Redefine What's Possible
We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.