The Office Operations Manager is a highly proactive, self-directed role responsible for the seamless day-to-day and long-term operational health of the ConsumerAffairs Tulsa office. This person doesn't wait to be told what needs to be done — they see it, own it, and fix it. They serve as the operational backbone of the office, anticipating needs before they become problems and driving initiatives that make ConsumerAffairs a great place to work.
This role partners closely with the Executive Assistant and cross-functional stakeholders to manage facilities, vendors, budgets, onboarding logistics, and culture programming. No direct reports, but this person leads initiatives, influences outcomes, and holds themselves to a high standard of execution.
This is a Full-Time in-office position requiring onsite presence Monday through Friday.
Only candidates local to the Tulsa and surrounding areas will be considered.
Responsibilities include:
Office Operations & Facilities
- Maintain a clean, organized, and professional office environment — proactively identifying and resolving issues without being asked
- Reset and tidy conference rooms after meetings; anticipate room needs based on the day's schedule
- Ensure the kitchen, common areas, and bathrooms are consistently well-stocked and presentable
- Monitor and restock office, kitchen, and bathroom supplies — tracking usage patterns and staying ahead of shortages
- Distribute incoming mail and manage outgoing shipments
- Serve as the primary point of contact for facilities issues; escalate and coordinate repairs or maintenance as needed
Vendor & Facilities Management
- Own relationships with office vendors (cleaning services, supply vendors, maintenance, etc.)
- Evaluate vendor performance and proactively recommend changes when service or value falls short
- Negotiate and manage vendor agreements in partnership with the Executive Assistant
- Coordinate building access, parking, and office infrastructure needs
Budget & Expense Tracking
- Manage and track the office operations budget, flagging variances and identifying cost-saving opportunities
- Process and reconcile office-related expenses and purchase orders in a timely manner
- Provide regular budget reporting to the Executive Assistant and leadership as requested
- Make informed purchasing decisions that balance quality, cost, and company needs
HR & Onboarding Coordination
- Compile and ship new hire welcome kits and computer equipment, partnering with the Director of Information Security to ensure accuracy
- Coordinate new hire logistics to ensure a smooth, welcoming first-day experience
- Track and manage the return of equipment from departing employees
- Compile and mail employee anniversary gifts, holiday gift boxes, and client gift boxes
- Serve as a point of contact for employee questions related to office resources and logistics
Inventory & Logistics
- Maintain inventory of company swag and reorder items as needed
- Manage supplies for office events and internal needs
- Run occasional errands to local stores or shipping locations (e.g., FedEx) as needed
Reporting & Coordination
- Generate ad hoc reports as requested
- Identify process gaps and recommend improvements to office operations workflows
Requirements
Qualifications
- 2+ years of experience in office management, operations, or a similar administrative role
- Strong organizational and time management skills with a proven ability to juggle multiple priorities
- High level of attention to detail with a proactive, "see it–own it–fix it" approach
- Experience managing vendor relationships and office budgets
- Strong communication and collaboration skills across all levels of an organization
- Ability to work independently and lead initiatives without close supervision
- Proficiency with Google Workspace (Docs, Sheets, Slides, Drive, and Gmail)
- Comfort using AI tools to assist with administrative tasks, reporting, and workflow efficiency
Requirements
- Valid driver’s license and reliable transportation for local errands
- Ability to work on-site in the office, Monday through Friday.
- Must be able to lift up to 35 pounds as part of regular job duties.
Benefits
Why You’ll Love Working Here
At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development