Onboarding Coordinator
Join TRG Screen: Building World-Class Teams. One Expert at a Time.
Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?
At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.
TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.
The Role
We are looking for an Onboarding Coordinator to join our growing Modernisation and Enablement team in Belfast. This is an exciting opportunity for someone with a background in administration and co-ordination who is looking to develop their career in a client-facing, project management environment.
As an Onboarding Coordinator, you will play a key role in ensuring new clients are onboarded smoothly and efficiently onto TRG Screen's suite of products. You will act as a central point of coordination between clients and internal teams, helping to deliver an outstanding onboarding experience from day one.
Responsibilities
- Coordinate and manage the end-to-end onboarding journey for new TRG Screen clients, ensuring a seamless and positive experience
- Serve as a primary point of contact for clients during the onboarding phase, building strong relationships and managing expectations effectively
- Work closely with Business Analysts, Project Managers, and other internal stakeholders to gather requirements, track progress, and resolve issues
- Maintain and update onboarding project plans, ensuring milestones and deadlines are met
- Facilitate client calls and meetings, documenting key actions and decisions
- Identify and escalate risks or blockers in a timely manner
- Support the continuous improvement of onboarding processes and documentation
- Contribute to internal reporting on onboarding status and client progress
- Collaborate with cross-functional teams including Sales, Product, and across Customer Operations to ensure a smooth handover post-onboarding
Skills and Qualifications
- 2+ years of experience in a administration, operations, project coordination, or similar client-facing role
- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders
- Excellent organisational skills with the ability to manage multiple workstreams simultaneously
- A proactive, problem-solving mindset with a keen attention to detail
- Comfortable working in a fast-paced, collaborative environment
- Experience working within a SaaS, financial services, or data management environment
- Familiarity with client onboarding or implementation processes
- Experience working with CRM or project management tools (e.g., Salesforce, Jira, Asana)
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.