USA - Billing Team Lead (Internal Only)
You Belong Here…Wherever in the World you find yourself.
We celebrate our wins as one team of many great people!
With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.
We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective – we connect the world and see the bigger picture.
The Power of People – we rely on the strength of local agent knowledge and relationships.
Progress– we adopt new thinking and push for positive change in our industry.
We know what matters. We never stand still. We always reach for more.
#WeAreInchape
Business Need / Purpose of Role
The Billing Team Lead, reporting to the Billing Manager, is primary responsible for assisting in managing ‘Excellence in Service Delivery” in accordance with Customer’s SLA and company’s SOP and aligned to Group and Operational strategy. Ensuring the handling of invoice collection, communication with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). Playing a key role in stabilizing existing and new processes being migrated to central facilities including setting up of performance metrics and monitoring.
Objectives & Measurement – Key Responsibilities
- Responsible for the collection and uploading of invoices. Assist with other data management reports. Follow-up with vendors/terminals for sending timely invoices. Some invoices must be downloaded from the Vendor’s website.
- Identify when a Portside Marine invoice is needed; create and post PSM invoices
accordingly. - Assist in uploading checks/receipts to SharePoint and OneDA.
- Ensure that all revenue and service lines are raised and captured by the Operator/LPA.
- OneDA must be in line with the appointment and include up-to-date data.
- Responsible for daily submission of invoices with supporting documents in OneDA with appointment numbers to DA team for posting. Notify DA when job is ready to render.
- Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department.
- Responsible for requesting credit note approvals whenever required and maintaining records of all credit notes raised.
- Assist Operations with Optic, OneDa & queries and custom system updating.
- Contribute towards any improvements to the department policy, SOP, communications, or any other improvements as deemed beneficial to the department, Inchcape, and the Principals.
- Build local knowledge and maintain a good relationship with all principals and vendors.
- Have time management skills; work quickly and effectively to resolve any issues and disputes.
- Communicate daily with team lead, the team, operations managers, ROC Managers.
- Liaison between the agents, DA team and vendors to ensure smooth transactions
Why Inchcape Shipping Services?
We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.
Who you are is who we are.
Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email HRNAMrecruiting@iss-shipping.com describing the accommodation.
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