Operation Excellence Associate - Product Operations

Get to Know the Role

We are looking for a Product Operation to manage Grab Kiosk Product and assist the business team to running business. This role is important to our success, as we are looking for you to manage these responsibilities. You will be based onsite in the Grab Jakarta office.

The Critical Tasks You Will Perform

1. Collaborate with the business team to ensure demand & supply is fulfilled properly.
2. Troubleshoot and resolve operation & technical issues related to product management.
3. Work closely with the internals team, including engineering, product, and customer support, to ensure day to day business running well and improvement.
4. Document onboarding product/SKU processes and support procedures.
5. Provide training and support to internal support and/or partners to facilitate their understanding and use of our systems.
6. Monitor transaction traffic performance and implement improvements to enhance efficiency and effectiveness.
7. Having experience in a similar role in the past is preferred.

Qualifications

What Essential Skills You Will Need

1. Proven experience in a product operation or finance tech role at least 2 years, preferably in a tech company.
2. Strong sense of analytic, data processing (e.g., excel, power BI, superset, datadog, any data query model).
3. Excellent problem-solving skills and attention to detail.
4. Strong communication and interpersonal skills, with the ability to explain technical problems to non-technical audiences.
5. Ability to work independently and manage multiple projects simultaneously.
6. Bachelor's degree in Computer Science, Information Technology, or a related field is a plus
7. Familiarity with programming languages such as Python, Java, or JavaScript is a plus.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.