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The Operational Excellence Black Belt role at Protective is an on-site position located in Work From Home.

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Operational Excellence Black Belt

ProtectiveWork From Home1d ago

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

We are seeking a highly motivated and analytical Lean Six Sigma Black Belt (BB) to lead impactful process improvement initiatives across the organization. This role drives measurable improvements through structured problem solving, data analysis, and cross functional collaboration. The Black Belt will execute complex projects, guide and coach Green Belts, support change initiatives, and help embed a culture of continuous improvement.

The ideal candidate is curious, data-driven, and passionate about delivering meaningful business outcomes for customers and employees.

Key Responsibilities:

Project Management and Execution:

Lead high-impact Lean Six Sigma projects aligned with strategic business goals.

Analyze complex data sets to identify root cause and improvement opportunities.

Collaborate cross-functionally to design and implement scalable solutions.

Integrate digital tools and analytics into process improvement strategies.

Facilitate workshops, Kaizen events, and training sessions.

Influence change management and stakeholder engagement strategies.

Leadership and Mentoring:

Provide coaching and guidance to Green Belts and team members participating in improvement work.

Model best practices in Lean Six Sigma methodology and structured problem‑solving.

Contribute to the development of improvement capabilities across the organization.

Training and Development:

Deliver training sessions, workshops, and coaching to build foundational Lean and Six Sigma skills.

Promote a culture of continuous improvement by engaging employees at all levels.

Data Analysis and Problem Solving:

Utilize statistical tools and techniques to analyze data and identify root causes of issues.

Understanding/Experience with fundamentals of programming and data structures.

Implement data-driven solutions to improve processes and reduce variability.

Stakeholder Engagement:

Collaborate with business partners and leaders to align on outcomes and see improvements to completion.

Communicate findings, recommendations, and progress updates in a clear, compelling manner.

Build trust and engagement across functional teams to reinforce continuous improvement momentum.

Qualifications:

3-5 years leading process improvement efforts is aligned to the Career Progression grid.

Certified Lean Six Sigma Black Belt (preferred).

Strong track record of successful problem‑solving and process improvement work.

Proven analytical and critical‑thinking skills.

Excellent communication, facilitation, and stakeholder‑management abilities.

Ability to coach and guide others in Lean Six Sigma tools and methodologies.

Preferred Qualifications:

Experience in insurance, financial services, or a related industry.

Advanced degree in STEM, Business, or related field.

Experience working with digital process tools, analytics platforms, or automation technologies.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

Operational Excellence Black Belt

Key Responsibilities:

Qualifications:

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