Operational Planning Analyst

Join our Institutional Retirements team as an Operational Planning Analyst, where you’ll help deliver a high‑quality service to our customers by planning, monitoring and supporting resources across Pensions Risk Transfer (PRT) Customer Services. You’ll keep operational planning systems accurate, track real‑time performance and use planning tools to inform decisions. You’ll adjust resources to optimise performance, communicate updates to stakeholders and support effective workload distribution across Customer Services.

What you'll be doing:

• Producing regular and ad‑hoc reports for key stakeholders, ensuring accuracy and timely distribution
• Planning and optimising staffing resources across the Customer Services team while communicating changes effectively
• Managing agent schedules and supporting colleagues with an empathetic and balanced approach
• Enhancing and improving the use of technology, systems and tools to support performance and MI delivery
• Identifying improvement opportunities, highlighting operational risks and making informed recommendations
• Analysing trends, interpreting data and reporting insights to support decision‑making and optimise operational planning
• Challenging processes and behaviours constructively to support accountability and continuous improvement
• Considering customer needs and behaviours to ensure our service supports good outcomes

Who we're looking for:

• Strong analytical skills with the ability to interpret data and identify trends
• Experience producing clear reports and presenting information effectively
• Confident communication skills, adaptable to different audiences
• Ability to balance detail with big‑picture thinking when solving problems
• Comfortable working with planning tools, scheduling techniques and workflow systems
• A collaborative approach with the ability to build positive working relationships
• High attention to detail with a focus on accuracy and consistency
• A mindset open to improvement, innovation and constructive challenge

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.