Operations & Automation Manager (Process, Tools & AI)
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the Role:
We are looking for an Operations & Automation Manager to lead the transformation of our Event Operations through process optimization, tooling, and AI-driven solutions. This is a hands-on role for someone who can design, build, and implement systems that make operations more scalable, efficient, and intelligent.
Your work will directly impact how hundreds of events are operated — by making processes clearer, smarter, and more data-driven. This is not a coordination role. You are expected to analyze, build, and implement solutions end-to-end.
Key Responsibilities:
1. Process Transformation & Optimization:
- Redesign operational workflows to improve efficiency and scalability
- Identify bottlenecks and implement structured, long-term solutions
- Lead digital transformation initiatives across Event Operations
2. Tools, Automation & Systems Building:
- Design and build internal tools, automations, and workflows
- Automate repetitive tasks across operations (reporting, coordination, execution)
- Improve and connect existing systems to create seamless operational flows
3. Data & Decision-Making:
- Build and maintain dashboards to track key operational metrics
- Extract and analyze data to identify improvement opportunities
- Ensure data is accessible and actionable for operations teams
4. AI Integration in Operations:
- Identify use cases where AI can improve operational efficiency
- Implement AI-driven solutions (e.g. automation, forecasting, support tools, process optimization)
- Stay up to date with new AI capabilities and proactively apply them to operations
5. Team Leadership (Hands-on):
- Lead and develop a small team focused on process and tools
- Ensure high-quality execution and technical rigor
- Act as a player-coach: both managing and building
6. Cross-functional Collaboration:
- Work with Product, Tech, and Operations teams to align systems and workflows
- Translate operational needs into technical solutions
What Success Looks Like:
- Significant reduction in manual operational work
- Processes are automated, standardized, and scalable
- Teams rely on data and tools instead of manual coordination
- AI is effectively integrated into key operational workflows
- Internal tools are used, reliable, and impactful
About You:
Experience:
- 5+ years in operations, process improvement, automation, or similar roles
- Experience leading process transformation or digital transformation initiatives
- Background in fast-paced environments (startups, consulting, tech, operations-heavy companies)
Technical Skills:
- Strong analytical skills with experience in SQL and data analysis
- Experience building dashboards (Looker, Tableau, Power BI, etc.)
- Experience with automation tools (e.g. Zapier, Make, scripting, internal tooling)
- Familiarity with AI tools and applications (LLMs, automation, AI workflows)
Mindset:
- Builder mentality: you create solutions, not just define them
- Hands-on executor: you are comfortable implementing what you design
- Systems thinker: you connect processes, tools, and data
- Impact-driven: you focus on solutions that scale
- Curious and proactive: you actively explore new technologies (especially AI)
Nice to Have:
- Basic programming skills (Python or similar)
- Experience in introducing IA in operational environments
Languages:
- Fluent English required
What We Offer:
- Ownership of the operational transformation of a fast-growing business
- The opportunity to build systems and tools used at scale
- A highly dynamic environment with real impact and autonomy
- Direct exposure to strategic and operational decision-making
Benefits & Parks:
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Work in a location in the heart of Madrid, with possible travel across our markets
- Home office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
- Gympass
- English Lessons
- We have free food, drink and fruit at the office!
- Possibility to receive in advance part of your salary by Payflow
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
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