Operations Coordinator
Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
What You'll Do
- Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, picking accuracy and quality
- Process Improvement: Identify areas for process improvement and build SOPs
- Capacity Planning: Plan the shifts structure and manpower according to demand patterns
- Team Management: Supervise the ops team and foster a positive and productive team environment
- Training Sessions: Conduct training sessions on SOPs and do spot checks to evaluate the performance
- Quality & Accuracy Maintenance: Ensure that catalogs are kept up to date with correct product details, pricing, and availability
- Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively
- Conduct Interviews: Lead the end to end hiring process for ops team
What You'll Need
- A minimum of 2–3 years of experience in on-ground operations is required.
- Proficiency in English is essential, and the ability to communicate in Urdu or Hindi is highly preferred.
- Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.
- Team Leadership: Strong leadership skills with a structured approach to resolving issues.
- Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.
- Problem-Solving Skills: Ability to identify pain points in operations and implement actionable solutions.
- Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.
- Agility & Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.