Operations Coordinator (Maternity Cover)

CRAFT MEETS COMFORT

At Resident, we believe your living space shouldn’t just look good — it should feel good. We are a house of brands focused on quality materials, timeless design, and exceptional comfort. Our portfolio includes award-winning brands including Nectar, DreamCloud, Awara, and Siena, and we continue to invest in new categories to better serve our customers.

Founded in 2017, Resident has become one of the fastest-growing and most profitable omnichannel retailers in North America, powered by deep expertise in e-commerce technology, performance marketing, and data science. As we grow, we are committed to building inclusive, high-performing teams that reflect our values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

This is a Remote position. To be considered for this role candidates must reside and be authorized to work in the United Kingdom. The schedule for this position is Monday - Friday 9:00am - 5:30pm. 

About the Role:

We’re seeking an Operations Coordinator to join our UK team on a Fixed-Term Contract (Maternity Cover). This role is designed for someone with hands-on operational or supply-chain experience who is comfortable working in a fast-paced B2C and B2B consumer goods environment and enjoys keeping complex order and delivery processes running smoothly. In this role, you’ll support the day-to-day operations of the Resident UK business, taking ownership of order processing, logistics coordination, and supplier communication across both B2C and B2B channels. You’ll work closely with third-party logistics providers, suppliers, and charity partners to ensure delivery service levels are met, inventory flows efficiently, and customer issues are resolved quickly and professionally. This position is well suited to someone who has already spent a few years working in an operations or supply-chain function, understands order management systems and data-driven workflows, and is confident communicating with external partners. You’ll need to be organised, detail-focused, and solutions-driven, able to follow established processes while proactively flagging issues and helping improve how things are done. If you’ve worked in an e-commerce or consumer goods operations role and are looking to deepen your experience in logistics coordination, supplier management, and operational reporting within a collaborative, remote-first team, this role offers strong exposure and meaningful responsibility from day one.

What You’ll Be Doing:

• Receive and process customer orders from both B2C and B2B customers
• Coordinate with third-party logistics providers to ensure B2C and B2B delivery service levels are met
• Work with charity partners to support the smooth and efficient processing of returned goods
• Liaise with suppliers and logistics partners to meet inbound goods requirements and maximise inventory availability
• Arrange bespoke shipping solutions to support events and PR initiatives
• Proactively resolve customer delivery issues, escalating where appropriate
• Support the UK Operations team in delivering accurate and timely operational and supply-chain performance metrics
  
  

Skills & Qualifications:

• 2–3 years experience in an Operations or Supply Chain role within a B2C or B2B consumer goods environment
• Experience using order management systems (Linnworks experience preferred)
• Strong proficiency in Excel and/or Google Sheets, with the ability to manipulate and interpret data
• Excellent organisational skills with strong attention to detail and time-management abilities
• Comfort following standard operating procedures while proactively solving problems
• Ability to work autonomously in a remote environment and managing your time well
• Strong communication skills and experience collaborating with cross-functional teams
• Experience working with external supply-chain and logistics partners
  
  

Contract & Location Details:

• Contract Type: Fixed-Term Contract (Maternity Cover)
• Contract Duration: Up to a maximum of 12 months, dependent on the return of the substantive post-holder
• Location: Remote – United Kingdom
• Eligibility: You must have the legal right to work in the UK
  
  

This role is offered on a fixed-term basis to provide maternity leave cover. The contract is expected to continue for up to a maximum of 12 months but may end earlier if the substantive post-holder returns to work before that time. In such circumstances, the contract will end following appropriate notice, in line with the notice provisions set out in the employment contract.

Equal Opportunity

Resident is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, marital status, pregnancy or maternity, or any other protected characteristic under UK law.

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The hourly pay for this position is £13.50 - £14.50/hr. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location, and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

While this role at Resident is remote, if hired, please note that Resident employees are expected to first notify the People Operations Team (HR) if they plan to move from the state in which they were hired. Additionally, from time to time, the Company may organize in-person meetings, trainings, team events, or other off-site gatherings that are important to business operations and team alignment. Attendance at these events is considered an essential function of the role, and Resident employees are expected to participate and travel as-needed. The Company will provide advance notice of such events and will cover approved, reasonable business travel expenses in accordance with Company policy.