Operations Engagement Assistant
Inspire Entrepreneur Academy is providing the competitive edge that all brands need to help organizations publicize their mission, engage supporters, and inspire a shift in the market. Our ideal candidate will be a dedicated member of our customer service and sales team, with a passion for improving the consumer experience.
Main Responsibilities:
In this role, you will notify customers about the service features, listen to customer grievances, and peacefully resolve any concerns they may have.
You will be in charge of:
- Completing digital forms for new customers and encouraging additional services as appropriate
- Answering customer requests in a courteous and timely manner
- Connecting customers with the proper department if you are unable to assist them and their needs adequately
- Being the primary person to work with all necessary departments both internally and externally to align all executive needs
- Attending company training exercises to improve knowledge of corporate procedures
- Engaging in dynamic customer service procedures, standards, and policies
- Partaking in weekly and monthly personnel meetings
Qualifications
- High school diploma or equivalent
- Strong interpersonal skills
- Problem-solving and conflict resolution skills
- Positive attitude and professional appearance
- Confident making decisions and able to remain calm under pressure
- Excellent verbal and written communication skills
- Ability to multitask
- Previous customer service experience preferred
- Motivated and willing to learn and develop
Additional Information
Employment Type: Full-time
Seniority Level: Entry-level
Apply now! Please send us your resume and we will be in contact.