Operations Executive
Hello. We’re Goji.
We provide market-leading platform technology to the alternative investment industry.
Access to private markets is increasing but 20th century technology cannot support or scale to meet these market demands and opportunities. Trillions of pounds of new inflows from institutional and individual investors are expected in the coming years, and the industry needs to adapt.
At Goji we are driving the transformation of the industry. From frictionless investor onboarding, to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network.
Goji was acquired by Euroclear Group in 2022. Our shared vision is to enhance Euroclear's infrastructure with digitised private fund capabilities, creating a global network that seamlessly connects participants and catalyses their growth.
Our clients include asset managers who want to access and onboard more private fund investors, fund administrators who want to offer a private fund service that drives growth, and distributors who want low-friction access to private funds of their choice.
We are headquartered in the UK and FCA-regulated.
The role
Goji is looking for an Operations Executive to join our Investment Operations team to support our growing portfolio of customers!
As a part of our Operations team, you will provide day-to-day platform support (through live chat, email and phone!) and be the first port of call for our investors. You may also find yourself managing Investor onboarding, KYC checks, ISA administration services, payment allocation and tracking.
How will you help?
- Maintain the customer database and support retention.
- Reconciling transactions and contributing to administrative systems.
- Preparation and processing of all ISA subscriptions and transfers.
- Supporting the compliance team with AML processes.
- Support other areas of the business and key stakeholders.
- Shift work to support our Enterprise Operations team during peaks of activity.
- You’ll be the friendly, efficient and effective first point of contact for our clients.
- Helping the team further to grow our internal knowledge base and procedural guides.
- Designing and implementing scalable processes to facilitate the expansion of our product offering.
Requirements
What you’ll bring:
- Accuracy, numeracy, and attention to detail.
- Ability to maintain high standards, delivering repeatable processes to tight deadlines.
- Comfortable with shift work covering US time zones to support our Enterprise Operations team during peaks of activity.
- Excellent communication skills - oral and written.
- Previous experience in client management. Understanding customers' needs and putting them first.
- Adaptable and enjoy working in a fast-paced environment.
- KYC Knowledge isn’t a requirement - but is a huge bonus!
How we work
As a company, we like to create an atmosphere where everyone can directly influence the way we work. Our values encourage curiosity, simplicity and honest communication:
- Curiosity before judgement
- Communicate candidly
- Seeking simplicity
- Stay disciplined
- Consider the customer
Benefits
We’re proud to be able to offer a market-leading benefits package:
- Competitive salary
- Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
- 25 days of holiday, plus 1 day for each year of service, up to 30 days
- Private medical, including dental, optical and audiological from Vitality
- Life insurance, critical illness cover and income protection
- Enhanced maternity, paternity and adoption leave
- Optional Sabbatical leave after 3 years continuous service
- Work from abroad allowance
- Two paid Wellbeing Days each year;
- One paid Volunteering Day per calendar year
- Cycle to work scheme
- Allowances for additional work from home equipment
- Supplementary support available for those with additional needs
- Stylish London-based office
The successful candidate will need to complete background checks and provide references prior to their start date.