Operations Manager
About Dwelly
Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Position Summary
Note: This is an evergreen role.
We continuously hire Operations Managers as part of our long-term growth strategy. While we may not have an immediate opening at the time of your application, we actively build a pipeline of strong operators for upcoming integrations and expansion projects.
If your profile aligns, our Talent team will reach out to schedule an introductory conversation and explore future opportunities together.
The Operations Manager will play a pivotal role in standardising and driving operational excellence across Dwelly's growing portfolio of lettings agencies. Today, each acquired agency operates with its own processes, systems, and ways of working. As we rapidly expand we need to be able to improve and scale at means that surpass legacy industry standards.
At Dwelly, we believe that great operations are built on three things: rigorous use of data to inform every decision, objectivity in how we assess and improve performance, and an obsession to raise the bar in quality of service for lettings in the UK.
The Operations Manager will use data to surface what is and isn't working across the portfolio, hold a high bar for operational standards, and drive continuous improvement with evidence rather than instinct. It is a role for someone who is as comfortable in a spreadsheet as they are on the ground with a branch team — and who holds themselves and others to an exceptionally high standard.
This is a high-impact, cross-functional role that sits at the heart of Dwelly's growth engine, requiring someone to be comfortable rolling up their sleeves on the ground as well as making meaningful contributions to operations strategy.
Key Responsibilities:
- Own and continuously improve core operational processes across the Dwelly portfolio.
- Monitor operational performance across branches, identifying and resolving issues proactively.
- Define and track KPIs that give leadership clear visibility of operational health.
- Work cross-functionally with finance, compliance, and branch teams to drive efficiency and consistency.
- Identify opportunities to improve profitability and customer experience across the portfolio.
Qualifications & Preferred Background:
- Experience: 4+ years in an operations role, ideally within a scaling or multi-site business. Demonstrated ability to manage multiple priorities, improve processes, and deliver results in a fast-paced environment.
- Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management, and a structured approach to getting things done. Comfortable working with data and operational tooling.
- Background: Experience across a range of operational functions — whether in tech, professional services, hospitality, or similar. No prior lettings experience required; an ability to pick up new domains quickly is more important.
Compensation & Benefits:
Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.
What is it like being a Dwell-er?
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.