Operations Manager

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Job:

The Operations Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching their Process Assistants and Associates. They are responsible for engaging their team during a shift to optimize safety, production, cost, and quality while maintaining a positive employee experience. Managers are leaders who exhibit empathy and compassion for associates in all of their actions, ready to help in any situation, make tools available, remove obstacles for associates to excel in their roles.

What You’ll Do:

• Actively run shifts with safety, quality, production, and cost at the forefront of all decision making.
• Enforce safety guidelines, cleanliness, and security standards.
• Implement weekly schedules and manage labor budgets.
• Establish and meet KPIs.
• Maintain strong working knowledge of processes and policies.
• Focus on team and department growth and development.
• Recruit, screen, and select talent at Process Assistant, Associate, and Team Lead levels.
• Communicate feedback to improve the operation and employee experience.
• Execute and present quarterly projects that meaningfully improve the business.
• Partner cross-functionally and interdepartmentally to solve issues.
• Lead teams through change and embrace continuous improvement.
• Be patient, have strong communication skills, and the capability of giving and receiving effective feedback, including disciplinary action conversations.
• Design, implement, and monitor continuous improvement processes for the team.
• Oversee overall productivity of the department and workflow.
• Be the primary point of contact for a team of Associates and Team Leads.
• Be comfortable speaking in front of groups of all sizes.
• Partner with Trainers and Team Leads to develop, maintain, and apply learning tools.
• Maintain ownership and accountability for Team Leads and their execution.
• Communicate cross-departmentally.

About You:

• Minimum of 3 years of experience in leading and managing teams.
• Must demonstrate the ability to make independent decisions.
• Possess a positive, "can-do" attitude and excellent interpersonal skills.
• Flexibility to work varying shifts, hours, nights, and weekends as required by business needs.
• Strong communication skills, both written and verbal; Spanish fluency is a plus but not required.
• Proficient computer skills (Intermediate to advanced, including spreadsheet and presentation software) and the ability to operate standard warehouse equipment (e.g., scanners, ladders, warehouse management software).
• Proactive and forward-thinking, with the capacity to articulate a point of view and drive process improvements.
• Skilled at quickly recognizing, diagnosing, and resolving workflow and associate challenges.
• Must operate with a strong sense of urgency and meticulous attention to detail.
• Commitment to aligning with the company's Core Values to deliver a world-class customer experience.
• Physical ability to lift up to 50 lbs, depending on the specific requirements of the role.

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off, including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first, and we’ve got you covered.
• 401(k) match - an investment in your future.
• Company-wide events and outings - our team spirit is no joke - we know how to have fun!

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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The anticipated base salary for this position is $78,400 to $98,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.