Senior Operations Manager - Outbound

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Job:

Rent the Runway is seeking a Senior Manager of Operations to lead all Outbound and ICQA functions (Picking, Assembly, Shipping, and ICQA) within the Arlington Distribution Center. This role is responsible for overseeing day-to-day operations to ensure safety, quality, throughput, and turnaround targets are consistently met. The Senior Manager will champion continuous improvement initiatives that support both near-term operational goals and long-term company growth as Rent the Runway scales its customer base. This leader will effectively manage and develop direct reports, ensuring each department is appropriately staffed and equipped with the tools, metrics, and processes needed to achieve performance objectives.

What You’ll Do:

• Oversee day-to-day operations across Outbound and ICQA departments.
• Directly manage, coach, and develop Operations Managers.
• Own departmental financial planning and budget management to maximize efficiency and ROI.
• Drive quality, productivity, and continuous improvement initiatives across operations.
• Provide technical, analytical, and statistical expertise to support data-driven decisions.
  
  
• Develop, document, and implement standard operating procedures to enable scalable performance.
• Define, track, and evaluate performance metrics and operational KPIs.
• Lead and participate in internal continuous improvement and audit programs.
• Partner on warehouse design, layout optimization, and new business initiatives.
• Develop, execute, and report on short-term and long-term operational plans aligned to company growth.

About You:

• B.S. degree in business administration, manufacturing, supply chain; MBA preferred.
• Minimum 5+ years experience in a supply chain, operations, warehousing, or project management role.
• 5 + years supervisory/management experience
• You have experience leading/collaborating with operations, finance, accounting, and buying and/or procurement teams in the pursuit of delivering KPIs.
• You have experience with building, owning, and delivering on operating metrics.
• You have a strong analytical background and the ability to apply that to readily available data. Strong Excel/Google Sheet skills are a must; other data tool skills are a bonus. 
• You have the vision to find the answers to complicated operational problems and are relentless in your desire to improve processes and try new things.

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off, including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first, and we’ve got you covered.
• 401(k) match - an investment in your future.
• Company-wide events and outings - our team spirit is no joke - we know how to have fun!

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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The anticipated base salary for this position is $98,800.00 - $125,000.00. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.