Operations (RCM)
About Amperos Health
Amperos Health is the leading provider of multi-modal RCM agents, empowering healthcare clinics to collect more revenue, faster. Founded in 2023 and backed by Uncork, Neo, Nebular.vc, and strategic angels from OpenAI, Stripe, and Twilio, we're on a mission to revamp the bridge between healthcare providers and payers. Our vision is to equip healthcare providers with an AI workforce that reduces administrative burden and accelerates revenue.
About the Role
We’re looking for an Operations candidate to help build and optimize RCM operating workflows that enable AI-powered revenue cycle management.
You will monitor the quality and performance KPIs of our AI (call success, denial resolution, etc.), investigate issues, and uncover trends that impact collections to expand payor coverage, increase AI success rate, and ensure that our customers get paid quickly and accurately.
Furthermore, for workflows not yet automated by our AI, you will help oversee and manage a team of collectors and billers, working with team leaders to develop the operational processes to allow them to quickly and efficiently work on customer claims.
In this role, you will apply your knowledge of RCM workflows to a new category of AI automation. You’ll help the Product and Engineering teams develop improvements that drive meaningful time savings for customers and better outcomes for patients.
What You’ll Do
Monitor and improve operational performance across AI agents and customer-facing results
Optimize payer-specific workflows across calling, payor portals, and more
Maintain and refine our database of insurance phone numbers and websites to ensure accurate and complete AI actions
Work with denial specialists to troubleshoot real-world RCM issues, including identifying hallucinations, new call scenarios, and more
Work with internal RCM managers to build and scale a team of AR specialists to collect customer claims in cases where our AI has not yet "learned" a specific workflow
Manage internal and offshore RCM teams, ensuring KPIs and SLAs are consistently met while driving quality and operational improvements
Partner closely with Product and Engineering to expand AI capabilities to new payers, share payer-specific insights, and provide feedback that shapes new features in the platform
What We’re Looking For
2+ years of experience in healthcare RCM operations, claim management, or payer workflows
Strong process-management skills
Ability to identify operational issues and drive cross-team solutions
High ownership and urgency — clinics depend on us to get paid
Excel proficiency required. SQL experience is a plus
Perks & Benefits
Competitive compensation
Paid lunch, dinner, coffee, snacks
In-person culture at our cozy Flatiron district office in NYC, with work from home on Fridays
Flexible hours and time off
AI subscriptions of your choice covered
Health, dental, vision insurance
401(k) with matching contribution
Our Values
Lead with Empathy – Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
Humbly Ambitious – We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
Radical Agency – Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.