Operations Specialist
Operations Specialist
Austin, TX (Onsite 4 days per week)
Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position.
Acrisure Enterprise Technology Group
About Acrisure
Acrisure Enterprise Technology Group is where human expertise meets advanced technology.
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
The Opportunity
The Operations Coordinator supports day-to-day business operations of the Enterprise Technology Group by ensuring processes run efficiently, resources are properly allocated, and communication flows smoothly across departments. This role serves as a key point of coordination for operational activities, helping teams meet deadlines, improve workflows, and deliver high-quality service.
What you'll do:
Operations Management
- Operational Support: Assist in planning, executing, and monitoring daily operational activities to ensure business continuity.
- Process Coordination: Maintain and improve operational processes, documentation, and SOPs.
- Data & Reporting: Track operational metrics, prepare reports, and provide insights to support decision-making.
- Cross-Functional Communication: Serve as a liaison between departments to ensure alignment and prompt resolution of operational issues.
- Vendor & Client Coordination: Communicate with external partners, vendors, and clients to support service delivery.
- Project Assistance: Support project planning, execution, and monitoring, ensuring tasks are completed on time.
- Compliance & Quality Control: Help ensure compliance with company policies, safety guidelines, and quality standards.
Administrative Support
- Oversee execution of events including regular Town Halls, weekly or monthly recurring meetings.
- Provide general administrative and professional support to executive leaders.
- Prepare and organize the completion of company documents such as reports and presentations.
Office Management:
- Manage day-to-day office operations, current expectations include 4 days in-office
- Virtual and in-person meeting coordination and event management
- Manage office vendors, order, receive and organize office supplies
- Manage reception of all visitors and provide a high level of guest services
- Liaison with corporate IT, assist in maintenance of local hardware and A/V systems
Who you are:
Required Skills:
- Attention to detail: Exercise extreme attention to accuracy, organization, and productivity. Ability to identify and correct errors, spot and improve weaknesses.
- Manage a high volume of work with efficiency: An expert at multi-tasking. Able to juggle competing demands and prioritize without sacrificing quality.
- Entrepreneurial and resourceful: Consistently overcome challenges and leverage resources to creatively solve problems. Independently capable of solving problems, corralling resources, and delivering results in challenging situations.
- Highly effective communicator: Be an active listener. Distill complex concepts into concise and clear communication with maximum impact.
- Proficient in various office software (Microsoft Office, various project management tools) and must be comfortable with learning new software tools
Additional Qualifications:
- Bachelor’s degree in business administration, operations management, or related field (or equivalent experience).
- Preferred 3+ years’ experience in an operations, administrative, or coordination role.
- Strong analytical, problem-solving, and decision-making abilities.
- Must exhibit professionalism and an ability to interact with executive leaders
- High degree of tact, diplomacy and discretion required
- Familiarity with workflow systems, CRMs, or project management platforms (e.g., Asana, Trello, Monday.com).
- Knowledge of basic reporting and data analysis.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
#LI-austin
#LI-onsite
Benefits and Perks:
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Employee-paid Pet Insurance and optional supplemental insurance coverage
- Vested 401(k) with company match and financial wellness programs
- Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
- Paid maternity leave, paid paternity leave, and fertility benefits
- Career growth and learning opportunities
- …and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Acrisure is an Equal Opportunity Employer.
At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us.
Executive Search Firms & Staffing Agencies
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.
#LI-onsite
#BI-onsite