Operations Support Team Lead (6-Month FTC)
About Blenheim Chalcot
Blenheim Chalcot India is part of Blenheim Chalcot, a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million.
About Liberis
Liberis was founded and is backed by Blenheim Chalcot.
Liberis is on a mission to supercharge the power of small businesses around the world by delivering the financial products they need to grow, through our global network of partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real-time needs and build technology that enables partners to offer tailored funding and financial products. To date, we’ve funded almost 50,000 small businesses with over $2bn - but we believe this is just the beginning.
The Role
As Team Leader - Operations Support, you will combine hands-on operational support with day-to-day team leadership. You’ll be responsible for delivering high-quality back-office support that enables our customer-facing teams to perform at their best, while also guiding and developing a small team of Operations Support Executives.
You will lead by example, managing operational and administrative processes while identifying opportunities to improve efficiency, automate tasks, and enhance the overall merchant experience. Your work ensures smooth internal workflows and a friction-free experience for our merchants.
Key Responsibilities
Team Leadership
- Lead, coach, and support a team of Operations Support Executives to ensure high performance and engagement.
- Set clear priorities and manage workloads to ensure operational tasks are completed accurately and on time.
- Monitor team performance, quality, and productivity, providing feedback and support where needed.
- Act as a point of escalation for complex operational issues or investigations.
- Support onboarding and training of new team members.
- Foster a collaborative, positive team culture aligned with Liberis values.
Operational Support
- Manage a variety of operational and administrative tasks to support the Customer Operations team.
- Run customer and business credit reports and review submitted documents to ensure they are complete and satisfactory before moving forward with submissions.
- Process payment adjustments and other operational changes with a high level of accuracy.
- Liaise with internal teams such as Sales and Treasury to resolve issues, close gaps, and maintain smooth workflows.
- Support investigations by working with data and numerical information in Excel.
- Ensure processes are followed correctly and consistently across the team.
Process Improvement
- Identify opportunities to streamline, automate, or improve operational processes.
- Implement operational improvements to increase efficiency and reduce manual effort.
- Contribute to reporting and insights that support operational decision-making.
Culture & Values
- Uphold Liberis values — open, interested, proactive and bright — in every interaction.
What We’re Looking For
- Previous experience in an operations, administrative, or back-office role, ideally within financial services or fintech.
- Team leadership or mentoring experience, or a strong desire to step into a leadership role.
- Excellent organisational skills with the ability to prioritise multiple tasks in a fast-paced environment.
- Strong attention to detail and a proactive approach to problem-solving.
- Comfortable working with data and numerical information in Excel.
- Experience using Salesforce or similar CRM/operations systems.
- Strong communication skills and the ability to collaborate with multiple internal teams.
- A collaborative mindset and genuine interest in helping colleagues succeed.
Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.