Order Processing Specialist

Are you looking for purpose-driven work where you can make a positive impact on communities around the world? If so, then Committee for Children is an amazing place to grow your career as an Order Processing Specialist. We’re a social enterprise dedicated to advancing the well-being of children through the development of essential human skills. As an Order Processing Specialist at CFC, you’ll be responsible for ensuring the accurate and timely processing of SaaS subscriptions and physical product orders. This role manages the orders inbox and case queue within SLA, validates all order data, coordinates escalations, supports warehouse operations on an ad hoc basis, and provides office hours for Sales and Support teams.

What you’ll do when you join us:

Order Processing

• Review and manage all incoming, junk, and held order inbox items daily while maintaining a 24‑hour SLA for clearing cases, tasks, and order requests.
• Process SaaS and physical product orders by following step‑by‑step SOPs, and verifying contract terms, pricing, discounts, quantities, dates, taxes, policy requirements, key fields, and required approvals against documented procedures, internal quotes, and customer POs.
• Confirm tax accuracy using Avalara and verify successful payment capture through Fortis.
• Escalate order issues or corrections to the Order Processing Lead, Sales, Client Success, Finance, or the Warehouse as needed.
• Enter and maintain orders in NetSuite and 360 Billing, ensuring correct start dates, billing schedules, fulfillment details, and downstream support for accurate revenue and tax handling.

Communication & Reporting

• Provide daily updates and escalations in Slack channels.
• Summarize weekly volumes, error themes, and SLA adherence.
• Host bi-weekly office hours for Sales and Support.
• Reinforce upstream data accuracy and communicate workflow updates.
• Support internal compliance validation reviews and pull audit backup selections as needed

Other Duties

• Support warehouse and inventory activities such as cycle counts, pick/pack, and shipment tasks as needed.
• Participate in ad hoc projects and support peak season operational demands.
• Perform additional responsibilities as needed to support operational excellence, process improvement, and cross-functional needs.

Here’s what we’re looking for:

• 2+ years of experience in order processing, order-to-cash, billing operations, or similar roles. Experience with SaaS products, subscription billing, and physical product workflows preferred.
• Associate’s degree or equivalent experience.
• Ability to apply strong critical‑thinking skills during policy‑compliant data entry, including identifying errors, determining root causes, and resolving issues accurately
• Strong attention to detail with a focus on accuracy, consistency, and preventing customer-impacting issues.
• Familiarity with using ERP/CRM systems and Office 365 with Excel. NetSuite, 360Billing, Avalara, Fortis and intermediate Excel preferred.
• Proven ability to manage competing priorities, escalate issues when needed, and maintain service quality in a fast-paced environment.
• Ability to follow detailed SOPs with high accuracy and consistency.
• Ability to lift up to 50 lbs and assist in warehouse operations.
• Demonstrated reliability, discretion, and ability to handle sensitive information confidentiality
• Ability to work onsite in the Seattle office or Tukwila warehouse as needed for collaboration, teambuilding, warehouse support, or periodically at management discretion.
• This hybrid role requires approximately 2–3 in‑person days per month in Seattle/Tukwila for team meetings, collaboration, and occasional special needs—equivalent to roughly 10–15% on-site.

The hiring range for this position is $24.00-26.50/hr. The pay offered will take into account internal equity and may vary depending on job-related knowledge, skills, and experience, among other factors.

What we offer

Our benefits, perks, and rewards are aimed at helping you live your best life at CFC.

• We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums
• Retirement plan + company match up to 3%; CFC
• A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs
• 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual
• Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.

About us

At Committee for Children, we’re dedicated to advocating for policies to enhance, gathering research to support, and developing educational programs to advance the safety and well-being of children through development of essential human skills.

We’re best known for our innovative Second Step® family of programs, which blend research and rigor with intuitive design to help young people build strengths that will help them realize their goals throughout life. We believe that if you make a positive impact on enough children, the ripple effect will help a family, school, community, and ultimately, the world.

We’re proudly building a more equitable workplace.

We’re committed to providing a place that empowers you to bring every bit of who you are to work. When you’re able to be yourself, you do your best work. It’s as simple as that.

We're proud to be an equal opportunity employer. We’re committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender identity, marital status, national origin, genetics, religion, sexual orientation, political affiliation, veteran status, or other applicable legally protected characteristics.

Apply now and help us achieve our vision of safe children thriving in a just and peaceful world.