Outreach Associate

• Responsible for provider and referral outreach to create and raise awareness of the treatment programs available at Veritas Collaborative.
  
• Build and foster relationships with referral sources as well as maintaining current referral relationships and creating new ones.
  
• Plans, develops, prepares, and maintains program-specific communications for targeted audiences to enhance program awareness, impact, and reputation
  
• Educate professionals in the health industry about eating disorders and Veritas Collaborative
  
• Interact with providers via telephone and email.
  
• Work independently, and as a participating member of the Outreach team
  
• Collaborates with Outreach to promote and educate the referral sources of our program and treatment plans.
  
• Works with and advises program management and Leadership, including Executives, to determine specific communication needs, including message development and delivery including best method for communication to targeted audience.
  
• Works in collaboration with the Marketing and Intake teams to identify outreach needs and the development of materials.

Qualifications

Experience/Knowledge/Skills:

• A minimum of 3-5 years progressively more responsible related professional experience in mental healthcare, medical sales, or health-related education/outreach.
• Prefer extensive exposure in communicating with physicians, therapists, medical professionals and social workers.
  
• Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills.
  
• Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint.
  
• Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization.
  
• Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources.
  
• Ability to understand complex clinical information and translate it for multiple audiences.
  
• Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment.
  
• Possess an understanding and familiarity with the operation of behavioral healthcare facilities.
  
• Must demonstrate tact, diplomacy, and discretion in dealing with confidential information.
  
• Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone.
  
• Must be a team player, self-motivated, and able to juggle multiple priorities.
  
• Prefer experience in CRM utilization, particularly Salesforce.
  
• Must be willing and able to travel up to 75%, including around and within driving distance of Knoxville and Chattanooga, TN, as well as to other areas of the country.
  
• Bilingual in English/Spanish, preferred
  
• Must be knowledgeable in social media.
• Must be a team player, self-motivated, and able to juggle multiple priorities.
• Prefer experience in event planning
• Other duties as assigned.

Additional Information

Specific Skills

• Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills
• Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint
• Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization
• Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources
• Ability to understand complex clinical information and translate it for multiple audiences
• Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment
• Possess an understanding and familiarity with the operation of behavioral healthcare facilities
• Must demonstrate tact, diplomacy, and discretion in dealing with confidential information
• Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone
• Must be a team player, self-motivated, and able to juggle multiple priorities
• Must be willing and able to travel up to 50-75%

General Skills and Requirements

• Able to communicate effectively in English, both verbally and in writing.
• Demonstrates competency and sensitivity in the area of multi-cultural, racial, religious/spiritual, and sexual orientation issues.
• Meets dress code standards; appearance is professional, neat, and clean.
• Evaluates own performance and sees opportunity for growth.
• Reports to work on time and as scheduled.
• Wears identification while on duty.
• Adheres to facility smoking policy, safety policies and procedures, client rights, infection control policies and procedures, and drug free workplace policy.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

At Veritas Collaborative, all full-time employees are eligible for benefits, including: Medical, Dental, Vision, Disability, Paid-Time Off and 401(k).