One of Dynamic Catholic’s largest initiatives is the Catholic Moments series. This includes programs for Confirmation, Marriage Prep, Baptism and other. The crown jewel of this series is our world class offerings for First Communion and First Reconciliation.
Make a Meaningful Impact in Sacramental Preparation!
Are you a passionate educator or ministry professional with a heart for helping children prepare for First Reconciliation and First Communion? We're seeking a dedicated, part-time Product Manager to provide exceptional customer service and support for our BLESSED Sacramental Preparation Programs. This role is ideal for someone who excels in building relationships, has a strong service orientation, and is committed to enhancing the sacramental journey for children and their families.
Who We Are: Dynamic Catholic - Re-Energizing the Church
At Dynamic Catholic, our mission is to re-energize the Catholic Church in America. We're committed to providing resources and support that inspire and engage Catholics, helping them rediscover the genius of their faith.
Your Role: A Service-Oriented Partnership with Parishes and Schools
In this pivotal role, you'll be the primary point of contact for Directors of Religious Education, Catholic school administrators, priests, catechists and teachers using our BLESSED programs. You'll focus on providing high-touch customer service, ensuring a smooth and enriching experience for parishes and schools. This is not a sales role; rather, it’s about nurturing relationships and supporting our customers so they can provide a world class First Communion and First Reconciliation experience.
Key Responsibilities
Dedicated Partner Support: Provide exceptional, phone and email-based support to Directors of Religious Education and school administrators, addressing inquiries and resolving issues promptly and effectively.Relationship Building: Cultivate and maintain strong, positive relationships with our parish and school partners, understanding their unique needs and challenges.Data-Driven Improvement: Utilize our CRM and other systems to capture customer data, track interactions, and generate reports to inform product and marketing improvements.Feedback Collection and Analysis: Conduct thorough survey calls to gather valuable feedback on the BLESSED programs, analyzing data to identify areas for enhancement and innovation.Product Advocacy: Serve as a knowledgeable resource on the BLESSED programs, providing guidance and support to ensure successful implementation and utilization.Continuous Improvement: Proactively identify opportunities to improve customer satisfaction and streamline processes, using feedback to drive ongoing enhancements.
Why Join Us?
Meaningful Ministry: Play a vital role in supporting sacramental preparation, directly impacting the spiritual formation of children.Customer-Centric Focus: Be part of a team that values exceptional service and builds lasting relationships with our partners.Collaborative Environment: Work alongside passionate individuals dedicated to the mission of the Church.Supportive Benefits: Enjoy a comprehensive benefits package, including, retirement savings, paid vacation, and weekly Mass in our onsite chapel.
What You'll Bring:
A genuine passion for sacramental preparation and a heart for serving Catholic parishes and schools.Strong interpersonal and communication skills, with the ability to build rapport and establish trust.Excellent organizational and problem-solving abilities, with a keen attention to detail.Comfort and proficiency with phone and email communication, CRM systems, and data analysis.A customer-service mindset, with a commitment to providing exceptional support and exceeding expectations.A background in education, religious education, or ministry is highly desirable.Strong emotional intelligence.
Your Day-to-Day:
Provide high-touch customer service to Directors of Religious Education and school administrators.Manage and maintain accurate customer records using our CRM system.Conduct survey calls and analyze feedback to identify areas for improvement.Collaborate with the team to enhance the BLESSED programs and marketing efforts.
Location
This part-time role is based in the Greater Cincinnati Area.
