Manager, Nursing & Care Coordination
About the Business Unit
Our General Health Services team is critical to the success of Doctor Anywhere. We are a hybrid team of operation and healthcare professionals who oversee Doctor Anywhere ’s medical operations including Online & Offline GP services, mobile clinic, health screening and radiology services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.
About the Role
We are seeking a Manager, Nursing & Care Coordination who will be responsible for clinical oversight, service quality and effective operations of our nursing and care coordination team. This is a role combining elements of people management, operations, clinical administration, service growth, and performance of clinical duties in patient care. This role will report to the Head, Clinical Operations (General Health Services).
A summary of the key responsibilities are as follows:
Team Leadership & Development
- Lead and mentor a team of nurses and care coordinators.
- Manage staffing, competency, team morale and performance reviews.
- Foster a high-performing, goal-driven team culture capable of achieving clinical excellence, optimisation of operational efficiency and continued business growth.
- Comfortable wearing multiple hats - Clinician nurse, manager, coordinator.
Clinical Management in Health Services
- Has a good grasp and understanding of the broad range of nursing services in the preventive, primary and step-down care field.
- Develop, refine, and promulgate nursing protocols, care plans and care coordination workflows, especially in the areas of mobile medical services, home care and community care.
- Provide support for complex cases and ensure adherence to care protocols.
- Ensure the availability and suitability of medical devices and equipment used in nursing procedures.
- Embraces change and continually challenges the boundaries of clinical nursing functions in the private healthcare industry.
Care Assessment & Coordination
- Lead and develop remote triaging via phone or digital platforms, determining care urgency and appropriate next steps.
- Work with internal and external stakeholders (e.g., GPs, specialists, administrators) to coordinate and right site patient care.
- Effectively identify opportunities for continuity of care and ensure effective patient engagement within the health services of the company, including online and offline modes of service delivery.
- Engage with potential partners to develop opportunities for care collaborations if the opportunity arises.
Operational & Business Acumens
- Understands and inculcates the concepts of patient-payor-provider relationships in the private healthcare industry.
- Monitor and improve service delivery metrics (e.g., response times, patient outcomes, satisfaction).
- Identify opportunities for service innovation or process improvement.
- Balance clinical ethics with business needs in service planning and deployment.
Performance of Patient Care Duties
- Be skilled in a range of nursing procedures including IV/IM injections, cannulation, catheterisation, venipuncture, NGT insertions, wound dressings, diabetic foot and eye screening.
- Takes the initiative to engage patient cases hands on, providing a role model to the team.
- Join rosters for nursing deployments to home-based, in-clinic, and mobile onsite cases.
- Ensure completeness and accuracy of clinical case notes and administrative duties such as post-service billings.
About you
- Fully registered nurse with the Singapore Nursing Board.
- Possesses a bachelor’s degree in Nursing or Advanced Diploma in Intensive Care or Trauma Care. The ideal candidate would also possess advanced qualifications in Nursing, or have worked in a field of wide clinical exposure such as emergency medicine or integrated care models.
- Minimum 6-7 years of relevant experience, with at least 1 year in a managerial or leadership capacity.
- Prior experience handling community-based, patient outreach or home-based healthcare services preferred.
- Strong work ethics and sense of responsibility to the team and patients
- Excellent communication and interpersonal skills.
- Pragmatic, and roll-up-your sleeves to handle work situations.
- Proactive and nimble in solving matters.
- Proficiency in healthcare management software and Google Suite.
- Good knowledge of healthcare compliance regulations and best practices.
- Thrive in both structured and evolving environments.
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.
DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!
Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.