Partner Engagement Administrator - (Baltimore, MD)

As a Partner Engagement Administrator, you are a highly motivated and results-oriented professional who thrives in a competitive, performance-driven environment. You bring a passion for helping students achieve their educational goals and a proven ability to work independently with minimal supervision. Your primary responsibility is to drive measurable growth in student enrollment by actively promoting ACE’s degrees and certificates to prospective and partnered organizations. Through strategic outreach and relationship-building, you generate qualified leads and convert interest into enrollments, consistently meeting or exceeding monthly and quarterly enrollment targets.  

You excel in virtual collaboration and maintain strong attention to detail in all aspects of your work. Your interpersonal communication skills, dedication to customer service, and commitment to timely follow-up are essential in building long-lasting relationships with clients and partners. You approach student engagement with a consultative mindset—identifying motivations, addressing concerns, and aligning ACE’s offerings with individual goals. Your success is measured not only by the volume of enrollments but also by the quality of relationships you cultivate and the satisfaction of the students and partners you serve.  

Requirements

Who is American College of Education

Founded in 2005 American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality affordable and accessible online programs grounded in evidence-based content real-world experience and relevant application that places our students’ needs first.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

Who You Are

As a Partner Engagement Administrator, you are a highly motivated and results-oriented professional who thrives in a competitive, performance-driven environment. You bring a passion for helping students achieve their educational goals and a proven ability to work independently with minimal supervision. Your primary responsibility is to drive measurable growth in student enrollment by actively promoting ACE’s degrees and certificates to prospective and partnered organizations. Through strategic outreach and relationship-building, you generate qualified leads and convert interest into enrollments, consistently meeting or exceeding monthly and quarterly enrollment targets.  

You excel in virtual collaboration and maintain strong attention to detail in all aspects of your work. Your interpersonal communication skills, dedication to customer service, and commitment to timely follow-up are essential in building long-lasting relationships with clients and partners. You approach student engagement with a consultative mindset—identifying motivations, addressing concerns, and aligning ACE’s offerings with individual goals. Your success is measured not only by the volume of enrollments but also by the quality of relationships you cultivate and the satisfaction of the students and partners you serve.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality affordable programs for our students. The starting salary range for this position is $75,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education prior experience and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Consistently meets and exceeds performance goals by independently managing priorities, adapting to shifting business needs, and maintaining a high level of accountability.  
• Demonstrates a positive, motivated attitude with a strong commitment to student success, team collaboration, and continuous improvement.  
• Follows established sales and engagement workflows while identifying opportunities to optimize and personalize outreach strategies for prospective students and partners.  
• Completes tasks based on business priorities and personal strengths, contributing to both short-term wins and long-term growth initiatives.  
• Maintains a consistent cadence of outreach, follow-ups, and reporting while ensuring accuracy, professionalism, and responsiveness in all communications.  
• Demonstrates agility and resilience under pressure, meeting tight deadlines and adapting quickly to evolving market conditions and partner needs.  
• Works autonomously while collaborating effectively across departments to align efforts, share insights, and drive collective success.  
• Actively supports the college’s mission by integrating civic engagement and community impact into partner development strategies.  
• Possesses exceptional communication skills to articulate value propositions, address concerns, and build trust with diverse audiences.  
• Applies strategic thinking and resourcefulness to overcome objections, resolve challenges, and propose solutions that align with student and partner goals.  
• Uses data and insights to evaluate performance, refine tactics, and ensure alignment with enrollment targets and partnership objectives.  
• Builds lasting relationships with prospective and enrolled students by anticipating needs, delivering personalized support 

Day to Day Responsibilities

In this role you will wear different hats but your skills will be especially essential in the following areas:

• Proactively identifies and engages with prospective educational partners through targeted outreach, including cold calls, in-person visits, and virtual engagements.  
• Builds and nurtures long-term relationships with key decision-makers to foster trust, collaboration, and mutual growth.  
• Develops and manages a robust pipeline of prospective students through strategic lead generation, personal networking, and partner referrals.  
• Implements data-driven follow-up strategies to maintain consistent engagement and move prospects through the enrollment funnel.  
• Conducts in-depth interviews with prospective students to understand their goals, motivations, and barriers.  
• Possess a deep understanding of an assigned territory from local, regional and state opportunities.  
• Aligns ACE’s program offerings with student needs using a consultative approach that emphasizes value, outcomes, and career alignment.  
• Maintains strong, ongoing relationships with existing partner networks to enhance the student experience and generate referrals.  
• Serves as a liaison between ACE and partner organizations to ensure alignment on goals, expectations, and shared success metrics.  
• Collaborates with internal stakeholders—including leadership, enrollment, marketing, and integrated operations—to share insights, refine strategies, and identify opportunities for innovation.  
• Stays abreast to ACE's current program offerings and be knowledgeable of ACE's products.  
• Contributes to the development of scalable outreach models and best practices that support state-based growth.  
• Designs and execute high-impact events, presentations, and activities that promote ACE’s programs and generate qualified leads.  
• Represents ACE at trade shows, conferences, and community events to expand brand awareness and build strategic relationships.  
• Consistently meets or exceeds performance expectations as outlined in the Partner Engagement Administrators Expectation policy.  
• Upholds ACE’s standards of excellence in customer service, responsiveness, and ethical engagement.  

Qualifications and Education Requirements

• Bachelor’s degree
• CRM/E-mail operations experience.
• Commitment to learning and developing skills.
• Good interpersonal and time management skills.
• Ability to work with individuals at all levels of the organization.
• Ability to exercise good judgment.
• Reliable transportation to office and the ability to travel/drive locally on a weekly daily or an as-needed basis.
• Must reside within a 45 mile commute to Baltimore, MD

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

• Medical dental & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Commitment to Culture

At American College of Education, we’re all about building a one-of-a-kind, supportive community where everyone—students, faculty, and staff—can thrive. Guided by our mission and values, we focus on everything from innovative curriculum design to personalized instruction and student support to intentional planning, inclusive initiatives, and strategic resource allocation. We’re dedicated to creating an environment that celebrates freedom of expression, diversity of thought, open dialogue, and mutual respect. We believe in fostering a sense of belonging and wellness so that every member of our ACE family feels empowered, valued, and ready to reach their full potential. Together, we’re creating a vibrant, resilient, and connected learning community where everyone matters.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are increasingly integrating AI into their roles, demonstrating its potential to boost efficiency, accuracy, and productivity. By utilizing AI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, if its use—such as ChatGPT, Grammarly, Copy.ai, etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader.

Internet bandwidth speeds from an employee’s remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net. Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.