Partner Success Manager
WHO WE ARE:
Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all corners of the world. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations across the world and our corporate members include: Daimler, Prologis, PG&E, Nissan, Volvo, BP, Walmart, Nokia, Coca Cola, Doosan Bobcat, and over 500 more. Plug and Play’s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play’s proven investment track record includes Honey, Dropbox, Lending Club, Kustomer, Einride, and many more.
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WHO WE’RE LOOKING FOR:
We’re an exceptional team with backgrounds in technology and entrepreneurship and we’re growing rapidly to deliver on our mission. We’re actively seeking a Partner Success Manager to continuously deliver value to our partners. An ideal candidate is highly strategic, ambitious, detail oriented, and able to effectively influence both within the organization and with our external partners.
HOW YOU WILL MAKE A DIFFERENCE:
- Build trusted relationships with key stakeholders within our partner organizations to generate adoption, renewals, and new revenue opportunities.
- Devise engagement plans that consider partner business goals, internal organization structures, and map products and services to achieve these goals.
- Identify and secure strategic opportunities by leading proposals for government-funded projects and corporate-led initiatives to expand the organization’s portfolio.
- Design and manage end-to-end accelerator programs, including sourcing high-potential startups, mentoring, and facilitating demo days to drive corporate innovation.
- Facilitate successful design thinking sprints or workshops to help corporate partners develop their innovation strategy.
- Drive escalation of client issues, coordinate key resources in the escalation process, and assist with client issues through resolution.
- Host events, track corporate participation with high attention to detail and design new ways to increase corporate engagement.
- Schedule and facilitate bi-weekly calls and participate in planning corporate facing events.
REQUIRED EXPERIENCE:
- Bachelor’s degree in business, marketing, communications, engineering or a related field
- 3+ years of work experience in a client-facing role, preferably as a strategic management consultant
- Ability to conduct curated design thinking workshops or design-centric sprints to help develop corporate innovation projects or roadmaps
- Goal-oriented, highly organized, and comfortable working in a fast-paced environment
- Strong process and analytical skills to identify inefficiencies, create improvements and meet deadlines
- Excellent communication skills and proficiency in public speaking
- High work ethics, self-motivated with the ability to work with minimal supervision
- Corporate innovation, Design strategy, or account management background is a big plus