Patient-Affairs Specialist - UAE National (Emirati)

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities:

1. Front Desk & Patient Reception:

• Welcome, greet, and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
• Provide essential information about the clinic’s services, policies, and procedures.

2. Appointment & Scheduling Management:

• Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.

3. Patient Experience & Support:

• Serve as the primary contact for patient inquiries, concerns, and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows, procedures, and digital health tools.

4. Administrative & Operational Support:

• Maintain front-desk efficiency by managing daily administrative tasks.
• Ensure a tidy, organized, and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

5. Coordination & Communication

• Act as a liaison between patients, healthcare providers, and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.
• Understand, follow and support all hospital infection control programs 

Requirements

Qualifications & Experience

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• experience in a front-desk, patient affairs, or customer service role
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.
• Fluency in English and Arabic